Principle Engineer- SPAM

Infobip•Jersey City, NJ

5d•Hybrid

About The Position

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about The Platform Operations Principal is the highest-level technical expert within Platform Operations, providing deep specialty expertise across the division's core domains — CPaaS Registrations, Connectivity, and Routing (including traffic integrity and anti-abuse operations). The role combines hands-on technical mastery with cross-functional influence, driving operational excellence, platform reliability, service integrity, and customer experience at scale. Principals in this role act as the final technical authority within their specialty area, shape the long-term operational and technical direction of the platform, and translate complex business, regulatory, and ecosystem requirements into scalable operational solutions. They mentor senior engineers, guide cross-functional teams, and represent operational concerns in strategic product, architecture, and partner discussions.

Requirements

Highest-level technical expert within Platform Operations
Deep specialty expertise across CPaaS Registrations, Connectivity, and Routing (including traffic integrity and anti-abuse operations)
Hands-on technical mastery
Cross-functional influence
Ability to drive operational excellence, platform reliability, service integrity, and customer experience at scale
Ability to act as the final technical authority within their specialty area
Ability to shape the long-term operational and technical direction of the platform
Ability to translate complex business, regulatory, and ecosystem requirements into scalable operational solutions
Ability to mentor senior engineers
Ability to guide cross-functional teams
Ability to represent operational concerns in strategic product, architecture, and partner discussions
Experience with monitoring, detection, and continuous improvement processes
Experience in building tools and processes to reduce recurring operational, integrity, and customer issues
Experience in ensuring operational readiness of new features, releases, integrations, and platform changes
Experience in optimizing workflows for onboarding, configuration, service delivery, customer lifecycle operations, and traffic management
Experience in developing automation to improve operational efficiency
Experience in standardizing and documenting operational best practices, runbooks, and response procedures
Experience collaborating with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations teams
Experience advocating for customer experience and platform integrity
Experience partnering with compliance, risk, and external ecosystem partners
Subject matter authority in cross-functional initiatives, incident reviews, and strategic programs

Nice To Haves

AI-first mindset

Responsibilities

Serve as the highest-level technical expert within Platform Operations, providing authoritative guidance within a specialty area (e.g., registrations, connectivity, routing, SPAM).
Act as the final point of escalation for complex operational, technical, and customer-impacting issues requiring deep specialty expertise.
Mentor senior engineers and guide cross-functional teams on technical direction, best practices, and problem-solving approaches.
Represent operational concerns in product, architecture, and platform strategy discussions.
Define the long-term technical roadmap for the operational specialty area, aligned with divisional and platform-wide priorities.
Evaluate emerging technologies, methodologies, and industry practices, and lead their adoption where they advance operational maturity.
Forecast capacity, cost optimization, and technology evolution to ensure the platform scales sustainably.
Translate business, regulatory, and ecosystem requirements into operational plans and technical solutions.
Translate policy, compliance, and regulatory requirements into operational controls, enforcement mechanisms, and technical implementations.
Monitor and analyze customer usage patterns, traffic behavior, performance bottlenecks, service reliability signals, and operational risk indicators.
Proactively identify emerging operational trends, risk patterns, and platform-level anomalies, and design mitigation or optimization strategies in response.
Design and implement processes for monitoring, alerting, detection, and automated response.
Build tools and processes that reduce recurring operational, integrity, and customer issues.
Drive continuous improvement of operational tooling, workflows, and detection capabilities.
Ensure operational readiness of new features, releases, integrations, and platform changes.
Optimize workflows for onboarding, configuration, service delivery, customer lifecycle operations, and traffic management.
Balance protective controls and platform safeguards with legitimate business enablement, ensuring operational integrity does not compromise customer experience or commercial outcomes.
Develop automation to improve operational efficiency and reduce manual work.
Standardize and document operational best practices, runbooks, and response procedures.
Collaborate with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations teams to translate customer, business, and ecosystem needs into technical solutions.
Advocate for customer experience and platform integrity across internal and external stakeholder discussions.
Partner with compliance, risk, and external ecosystem partners (e.g., carriers, regulators, industry bodies) where the specialty area requires external engagement.
Serve as a subject matter authority in cross-functional initiatives, incident reviews, and strategic programs.

Benefits

A fair compensation aligned with your experience, industry, and market standards
Performance-driven bonuses
Regular reviews to support your growth and recognize your contributions
Flexible work arrangements (in-person collaboration with remote work and flexible working hours)
Employee Stock Ownership Plan (ESOP) - opportunity to share in company's success through stock options
Time off when you need it
Special leave days for life’s big moments
Flexible hybrid work model tailored to local regulations
Internal mobility, upskilling, and mentorship
Onboarding, mentorship, and training programs
International mobility opportunities
Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
Accrual of up to twenty-three (23) vacation days per year
Accrual of up to nine (9) sick days per year
Carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Fourteen (14) paid holidays annually