Principal Engineer, Field Service - Ellendale, North Dakota

Dell TechnologiesMichigan, ND
$96,390 - $124,700Onsite

About The Position

The On-Site Service Engineer I8 is the senior technical authority for assigned AI data center environments, responsible for leading the resolution of the most complex and high-impact technical challenges. This role exercises expert-level judgment, applying deep system knowledge and conceptual problem-solving to stabilize environments, prevent recurring issues, and optimize operational performance. The OSE I8 defines technical standards, influences site-level strategy, and partners closely with engineering and service leadership to drive continuous improvement. Acting as a mentor and technical leader, the role develops engineering talent, advances best practices, and ensures the environment operates at the highest levels of reliability, quality, and efficiency.

Requirements

  • Senior technical authority for assigned AI data center environments.
  • Expert-level judgment.
  • Deep system knowledge.
  • Conceptual problem-solving skills.

Responsibilities

  • Leading the resolution of the most complex and high-impact technical challenges.
  • Applying expert-level judgment, deep system knowledge, and conceptual problem-solving to stabilize environments, prevent recurring issues, and optimize operational performance.
  • Defining technical standards.
  • Influencing site-level strategy.
  • Partnering closely with engineering and service leadership to drive continuous improvement.
  • Mentoring and developing engineering talent.
  • Advancing best practices.
  • Ensuring the environment operates at the highest levels of reliability, quality, and efficiency.
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