Principal Engineer, Customer Quality

SiTime Corporation•Santa Clara, CA

6d•$148,320 - $203,940

About The Position

SiTime is the Precision Timing company. Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com. This role owns driving customer interactions and acts as the primary liaison to SiTime’s customers on quality and reliability topics regarding our products and services. Responsible for investigating and resolving quality issues, while communicating with customers and coordinating with internal teams to implement corrective actions. It is not necessary to meet all job requirements to be a qualified candidate for the position.

Requirements

Minimum BS degree in engineering, business, quality, or related disciplines.
Background in semiconductor manufacturing processes (Ex: Wafer fab, Package assembly, Test) is required.
Minimum of 10 years of experience in customer, manufacturing, or supplier quality role in semiconductor area.
Excellent proficiency with structured problem-solving methodologies (Ex: 8D problem solving, Fish bone analysis, 5-Why, Is/Is-Not analysis, etc.).
Competent in quality tools and process/production control methods such as: APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC etc.

Nice To Haves

Knowledge of CMOS and MEMS (Micro Electro-Mechanical Systems) devices is a plus.
Excellent self-motivation and drive to make an impact.
Desire to actively learn.
Ability to manage and collaborate with a variety of cross-functional team members.
Excellent organizational and follow-up behavior along with written, verbal and presentation skills
Strong attention to detail, project management and organization skills, and ability to manage multiple projects at the same time in a fast-paced environment with minimal supervision.

Responsibilities

Accountable for coordinating the investigation of customer complaints in partnership with local FA/PE teams and responsible to communicate outcome to the customer including claim management
Partner with engineering and FA teams during quality issues to ensure internal global alignment and manages the relationship with the customer
Reviews and submits customer requested documentation such as product qualification and reliability report, 8D and FA reports etc.
Coordinates and actively participates in customer quality related activities, such as RFI and/or audits
Accountable for PPAP preparation, successful PPAP outcome and customer approval
Proactively visits the customer and their factory site as needed or requested
Drive cross-functional initiatives to address customer issues resulting in demonstrable customer score-card improvement.