Principal Engineer, Customer Quality

Littelfuse•Beverly, MA

8d•Hybrid

About The Position

This role serves as the customer’s key contact and interface for all quality related aspects and is responsible for handling customer quality complaints. This position works globally and closely with factory, engineering, sales & marketing, technical teams, and external customers to resolve the quality issue with root cause/corrective actions. The Customer Quality Engineer will build a high-engagement, customer-centric quality culture and deliver a consistent, high-quality customer experience by acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement.

Requirements

10+ years in Quality, Manufacturing or Engineering.
Knowledge of semiconductor manufacturing principles and processes, with failure analysis or reliability experience a plus.
Knowledge of complex electrical or mechanical assemblies.
Understanding of quality management systems such ISO9000, IATF16949 / VDA, ISO13485; audit experience in automotive or medical standards is a plus.
Knowledge of 8D problem solving, requirements management, change management.
Strong analytical and problem-solving skills with high attention to detail.
Experience in a global manufacturing environment preferred, with understanding of operations / planning / logistics.
Knowledge of executing safe launch procedures and product/process transfer activities.
Advanced knowledge in MS Office.
Excellent verbal and written communication skills, with ability to interface effectively with all levels of the organization.
Team oriented and responsive.
Ability to multi-task, prioritize and work in a high-pressure environment.

Nice To Haves

Master’s degree is preferred.
failure analysis or reliability experience a plus.
audit experience in automotive or medical standards is a plus.

Responsibilities

Act as focal point for all quality-related customer communications including quality complaints.
Serve as the voice of the customer to internal team, drive solution for the customer and provide updates to the customer in a timely manner.
Lead customer-facing quality discussion including issue resolution and quality reviews.
Establish and deploy global customer quality standards.
Collect customer specific requirements and support the review, disposition, and execution of such requirements within the product, manufacturing, and operations environment.
Facilitate Product change management (PCN) to meet customer requirements and support timely implementation.
Work with factories to organize and facilitate customer audits to demonstrate Quality Management System compliance and effectiveness to standards including ISO, IATF, VDA.
Support business reviews, new business opportunities while contributing to product lifecycle management decisions.
Prepare and present quality performance summaries at internal management reviews.
Lead the development and execution of Quality Improvement Plans (QIPs) to drive continuous improvement in customer quality scores including product quality, service and responsiveness, and customer specific requirements.
Support customer product inquiries for both existing products and new product opportunities.
Other duties as assigned.