Principal Engineer, Customer Quality

SiTime Corporation•Santa Clara, CA

23d•$148,320 - $203,940

About The Position

The Principal Engineer, Customer Quality owns customer interactions and serves as the primary liaison to SiTime customers on product and service quality and reliability. The role investigates and resolves quality issues, communicates outcomes to customers, and coordinates with internal teams to implement corrective actions. The position partners with local failure analysis and process engineering teams, engineering, and other cross-functional groups to resolve customer concerns and maintain internal global alignment. It also reviews and submits customer documentation, coordinates customer quality activities such as requests for information and audits, and is accountable for PPAP preparation, successful outcomes, and customer approval. Customer and factory-site visits are made as needed or requested. The role also drives cross-functional initiatives to resolve customer issues and improve customer scorecards.

Requirements

Minimum bachelor's degree in engineering, business, quality, or a related discipline.
Background in semiconductor manufacturing processes, such as wafer fabrication, package assembly, or test.
Minimum 10 years of experience in a customer, manufacturing, or supplier quality role in the semiconductor area.
Excellent proficiency with structured problem-solving methods, such as 8D problem solving, fishbone analysis, 5-Why, and Is/Is-Not analysis.
Competency with quality tools and process or production control methods such as APQP, Control Plans, FMEA, GD&T, MSA, PPAP, and SPC.
Strong written, verbal, and presentation skills.
Strong attention to detail, project management, and organizational skills, with the ability to manage multiple projects in a fast-paced environment with minimal supervision.

Nice To Haves

Knowledge of CMOS and MEMS (Micro Electro-Mechanical Systems) devices.
Excellent self-motivation and drive to make an impact.
Desire to actively learn.
Ability to manage and collaborate with a variety of cross-functional team members.
Excellent organizational and follow-up behavior.

Responsibilities

Coordinate investigations of customer complaints in partnership with local failure analysis and process engineering teams, and communicate outcomes to customers, including claim management.
Partner with engineering and failure analysis teams during quality issues to ensure internal global alignment and manage the customer relationship.
Review and submit customer-requested documentation, such as product qualification and reliability reports, 8D reports, and failure analysis reports.
Coordinate and actively participate in customer quality activities, such as requests for information and audits.
Prepare PPAPs, ensure successful PPAP outcomes, and obtain customer approval.
Visit customers and their factory sites as needed or requested.
Drive cross-functional initiatives to address customer issues and produce demonstrable improvements in customer scorecards.