Principal Engagement Manager - Paradox

Workday•Chicago, IL

8d•Hybrid

About The Position

The Principal Engagement Manager will be an expert with the Workday Deployment Methodology while managing large to complex global deployments. In this role, they will use their broad expertise to resolve multiple complex issues in creative and effective ways. They will also support executive level expectations by providing internal recommendations to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology. As an Engagement Manager - Paradox you are responsible for leading the delivery of customer projects, from post-sale through to a successful implementation in one of the most exciting services delivery teams in Workday.

Requirements

5+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
5+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Experience working with third party vendors and integration partners
Experience working on implementation projects for companies with 10,000+ employees
Excellent communication skills across multiple channels with the ability to adjust messaging to their audience
Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.)
Available to travel up to 5% for client engagements

Nice To Haves

Functional experience with Talent Acquisition and related software is preferred
Excellent facilitation skills and the ability to lead by influence

Responsibilities

Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
Develop and manage project plans to deliver the contracted products and services.
Manage all project timelines, operations, and communications, both internally and with the client. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking achievements and outstanding tasks, and providing insight to project risks, dependencies, and potential delays.
Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption.
Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.