Principal Engagement Manager, Professional Services (ProServe) team

Amazon • Jersey City, NJ

2d

About The Position

The Amazon Web Services Professional Services (ProServe) team is seeking a
highly skilled and versatile Engagement Manager (EM) to join our team and lead
the delivery of complex cloud solution projects. In this role you will combine
technical expertise with strong project leadership skills to drive successful
implementations of AWS-based solutions for our clients. You will bridge business
requirements with technical solutions, facilitating technical discussions and
ensuring alignment with customer outcomes. Applying AWS frameworks like
Well-Architected and Cloud Adoption Framework while demonstrating technical
credibility across diverse stakeholders, you will distill customer needs into
clear technical requirements, decompose complex problems, and make informed
trade-off decisions considering performance, scalability, security, and business
impact.

Possessing strong technology and program/project management experience, you will
validate technical solutions against business goals, recognize when additional
technical evaluation is needed, and manage technical risks. You will be expected
to achieve and maintain relevant AWS certifications, develop domain-specific
expertise, and effectively communicate technical concepts to both technical and
business audiences. As you progress, you’ll lead increasingly complex technical
projects, shape cross-organizational technical strategies, and establish best
practices in your domain. In this role you will apply your management and
leadership capabilities to successfully execute project plans, proactively
identify and manage risks, resolve issues, escalate when appropriate, and drive
projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help
customers realize their desired business outcomes when using the AWS Cloud. We
work together with customer teams and the AWS Partner Network (APN) to execute
enterprise cloud computing initiatives. Our team provides assistance through a
collection of offerings which help customers achieve specific outcomes related
to enterprise cloud adoption. We also deliver focused guidance through our
global specialty practices, which cover a variety of solutions, technologies,
and industries.

AWS Global Services includes experts from across AWS who help our customers
design, build, operate, and secure their cloud environments. Customers innovate
with AWS Professional Services, upskill with AWS Training and Certification,
optimize with AWS Support and Managed Services, and meet objectives with AWS
Security Assurance Services. Our expertise and emerging technologies include AWS
Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI
Innovation Center. You’ll join a diverse team of technical experts in dozens of
countries who help customers achieve more with the AWS cloud.

Requirements

• 8+ years of cloud architecture and solution implementation experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience managing and delivering large-scale enterprise IT projects
• Experience with IT compliance and risk management requirements (e.g. security, privacy, SOX, HIPAA etc.)
• Experience with software development life cycle (sdlc) and agile/iterative methodologies

Nice To Haves

• degree in advanced technology, or AWS Professional level certification
• Knowledge of compliance and security standards across the enterprise IT landscape
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Knowledge of security and compliance standards including HIPAA and GDPR
• Experience implementing AWS services in a variety of distributed computing environments
• Experience managing executive customer relationships and key business stakeholders
• Experience with enterprise architecture frameworks (like TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets
• Experience with enterprise systems including SAP, Oracle, and custom applications
• Experience in performance optimization and cost management for cloud environments
• Experience explaining technical concepts in pre-sales environments

Responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level