Poly

General Dynamics Information Technology•Annapolis Junction, MD

9d•$124,093 - $149,500•Onsite

About The Position

We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration. The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience.

Requirements

Bachelor’s degree (BA/BS)
8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience roles
Strong scripting experience
Desktop administration / endpoint engineering experience
Experience querying data using SQL / SQLite
Experience analyzing operational or performance data
Troubleshooting Windows endpoint issues at scale
Experience building automation for operational efficiency
Strong hands-on automation and scripting background
Experience supporting large-scale enterprise environments
US Citizenship required
TS/SCI with Polygraph clearance
DoD 8570 IAT Level II certified

Nice To Haves

Splunk power user experience (search, dashboards, alerts)
Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
Experience with endpoint analytics frameworks
Experience building data pipelines for operational metrics
Familiarity with user experience monitoring tools
Experience integrating multiple endpoint tools into a single analytics view
Knowledge of ITSM-driven automation

Responsibilities

Develop and maintain automation solutions using scripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows
Administer and support enterprise desktop environments (Windows preferred)
Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics
Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment
Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs
Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility
Automate remediation actions based on data-driven thresholds and performance indicators
Collaborate with infrastructure, operations, and service desk teams to improve end-user experience
Build dashboards and reports for leadership and operational teams
Document automation workflows, scripts, and analytics models

Benefits

401(k) with company match
Comprehensive health and wellness benefits
Internal mobility team dedicated to helping you grow your career
Professional development, including paid education and certifications
Access to cutting-edge technology and tools to expand your skills
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available