Principal DevOps Engineer

Zoom • San Jose, CA

8d • $146,700 - $339,300

About The Position

Zoom is seeking a Principal DevOps Engineer to provide technical leadership and broad systems expertise across cloud and colocation infrastructure. The role investigates issues across services, architecture, CI/CD flows, and containerization environments, helping improve reliability, scalability, and modernization. The engineer will work across Zoom services, including real-time media, web, team chat, and AI, and collaborate with product and service owners and infrastructure teams.

Requirements

• 15+ years of experience in DevOps or SRE for large-scale production systems.
• Hands-on background in Linux systems, networking, and distributed systems.
• Experience operating and designing low-latency, high-throughput backend services at global scale.
• Knowledge of TCP/IP, routing, DNS, load balancing, and packet-capture tools.
• Familiarity with colocation data center operations, including hardware provisioning and troubleshooting.
• Experience with Terraform, Ansible, Kubernetes, Docker, and modern CI/CD pipelines.
• Strong problem-solving, debugging, and systems-level design skills.
• Ability to work across the globe or multiple time zones.
• Occasional weekend work may be required.

Nice To Haves

• Knowledge of media or real-time communication systems, such as MMR or WebRTC.
• Mandarin speaking is preferred.

Responsibilities

• Lead deep-dive investigations across diverse services and environments to uncover architectural or operational bottlenecks.
• Design and implement improvements to deployment pipelines, orchestration frameworks, and CI/CD automation to increase reliability and release velocity.
• Work with product and service owners to enhance containerization strategy, improve resource efficiency, and reduce operational friction.
• Partner with Meeting DevOps and Cloud Infra teams to modernize hybrid infrastructure spanning colocation data centers, AWS, OCI, and other cloud providers.
• Drive system observability, fault isolation, and resilience engineering so services meet availability and latency SLAs.
• Mentor DevOps engineers and influence best practices in automation, monitoring, and release engineering.
• Promote data-driven reliability through postmortems, SLIs/SLOs, and continuous performance optimization.

Benefits

• A benefits program with perks and options intended to support physical, mental, emotional, and financial health, work-life balance, and community contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed