Principal Delivery Strategy and Operations

Coupa Software, Inc. • Boston, MA

9d • $128,000 - $179,333

About The Position

We're building a stronger, more connected Value Services Operations organization at Coupa, and we're looking for a Strategy & Operations Lead to help us get there. In this role, you'll work with us to understand complex problems, shape business processes that are largely undefined today, and develop clearer decision-making methods.

Requirements

• 10+ years in management consulting, strategy & operations, or business operations.
• Experience solving complex multi-team problems and interacting with senior/executive leaders.
• Strong analytical and Excel skills, including modeling and scenario analysis.
• Experience with BI tools (Power BI or Sigma preferred) and partnering with data and engineering teams.
• Systems-thinker who evaluates 2nd- and 3rd-order effects and constructively questions assumptions.
• Strong communicator who simplifies complex topics and operates independently in ambiguous environments.

Nice To Haves

• Experience in Professional Services, consulting, or subscription-based businesses.
• Familiarity with forecasting, scoring models, validation, and collaborating with data science on ML projects.

Responsibilities

• Work with Services Sales and Delivery leaders to turn broad questions into clear problem statements and practical plans
• Look at how systems, tools, incentives, and behaviors connect across the services lifecycle, with attention on root causes — not symptoms — to build solutions that last
• Take ownership from idea to outcome, working with teams across the business
• Build simple, clear frameworks to compare scenarios and understand tradeoffs, translating business questions into analytical requirements that teams can build from
• Partner with analytics and technical teams to build models and outputs that support confident decisions
• Help identify where advanced analytics and machine learning can improve forecasting and delivery
• Shape business processes where none exist today — much of Services Delivery Operations runs on tribal knowledge and ad-hoc decisions rather than defined process; you'll design and stand up the processes, not just refine existing ones
• Help develop the metrics, routines, decision processes, and broader improvements that guide a growing organization as we simplify, standardize, and scale
• Work closely with Delivery, Finance, and Regional Operations to stay aligned on priorities
• Define what dashboards and reporting should answer, ensure they meet the needs of different audiences, and balance accuracy with practicality when a directional answer is enough to move forward

Benefits

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
• Comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed