Principal Delivery Manager (Toronto)

Kainos•Halifax, NS

About The Position

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Kainos is a consultancy that delivers end-to-end, tailored and innovative digital services and software platform solutions for customers in an agile environment – experience in working in a similar environment is a must-have. As a Principal Delivery Director at Kainos, you will be accountable for leading the delivery capability for the Sector in the Digital Services business unit, working closely with delivery managers to ensure successful and efficient delivery of multiple engagements across an account portfolio. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will have oversight and support Customer Success, investing in client relationships from a delivery perspective as a trusted advisor to address business problems through digital delivery. You will strengthen and ensure successful delivery across engagements that will benefit us in winning new business with existing customers. As this is a senior management role, you will also be expected to take on additional management responsibilities for Kainos as required.

Requirements

Minimum of 4 years of demonstrable success managing the delivery of technology-based projects using agile methodology.
Substantial experience in managing and leading project teams including line management responsibility.
Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).
Broad technology experience, awareness of current technology trends and a solid understanding of contemporary software engineering practices and behaviours.
Evidence of taking responsibility for contract and commercial terms on projects.
Experience of adhering to robust project governance and technical quality standards.
Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, Kainos commercial interests and the impact on the Kainos team.
Strong commercial awareness and sound understanding of project dynamics, particularly in a multi-supplier environment.
Affable, credible and can communicate effectively with clients and colleagues, including formal presentations.
Excellent interpersonal skills and strong negotiating prowess.
Excellent team player capable of delivering results in less than perfect circumstances.
Mature, firm but non-confrontational style.
Highly flexible (including a willingness to work away from home base).
A positive attitude to overcoming the challenges facing our clients.
Have the vision and drive to experiment and deliver ‘firsts’.
Demonstrated ability in managing, coaching and developing senior members of your team and wider community.

Nice To Haves

Experience of project delivery aimed at digital transformation.
Experience of managing large-scale agile projects involving distributed teams in a multi-supplier environment.
Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms.
Evidence of securing significant follow-on business with an existing client.
Evidence of innovating or leading initiatives to improve management and leadership practices within an organisation.
Evidence of thought leadership in the public domain.
Holds a current and recognised Project or Programme Management certification.

Responsibilities

Leading the delivery capability for the Sector in the Digital Services business unit.
Working closely with delivery managers to ensure successful and efficient delivery of multiple engagements across an account portfolio.
Empowering and supporting Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values.
Having oversight and support Customer Success, investing in client relationships from a delivery perspective as a trusted advisor to address business problems through digital delivery.
Strengthening and ensuring successful delivery across engagements that will benefit us in winning new business with existing customers.
Taking on additional management responsibilities for Kainos as required.