Principal Data Scientist, GTM Data Science

SimpliSafe • Boston, MA

2d

About The Position

As Principal Data Scientist, GTM Data Science, you will report to the Senior Director of Data Science and serve as a senior technical leader for growth, marketing, customer lifecycle, and personalization. You will shape the strategy and production systems that help SimpliSafe acquire, retain, and grow subscriber relationships while improving the customer experience.

Requirements

• Deep expertise in marketing science, customer personalization, lifecycle modeling, and applied machine learning.
• Strong hands-on experience building and deploying machine learning solutions that have driven measurable business outcomes in production.
• Strong understanding of experimentation, causal inference, incrementality measurement, and marketing effectiveness.
• Significant experience with MLOps, model deployment, model monitoring, and distributed compute environments.
• Proficiency with Python, SQL, Databricks, AWS SageMaker, Spark, MLflow, and modern cloud data platforms.
• Ability to operate as a senior individual contributor.
• Strong communication skills.
• Typically 6+ years of experience in data science, machine learning, applied statistics, or a related field, or equivalent demonstrated expertise.

Nice To Haves

• Hands-on experience with advanced ML techniques such as Gradient Boosted Trees, neural networks, and transformer-based models.
• Experience applying modern AI/ML techniques, including unstructured data or advanced signal integration, in production environments.
• Experience designing or deploying agentic AI solutions that orchestrate models, tools, data, and workflows to automate or augment GTM decision-making.
• Experience building recommendation, personalization, real-time decisioning, or next-best-action systems.
• Experience in subscription, ecommerce, smart home, security, telecommunications, insurance, fintech, or other customer lifecycle-driven businesses.
• Advanced degree in Computer Science, Statistics, Machine Learning, Economics, Applied Mathematics, Engineering, or a related quantitative field.

Responsibilities

• Serve as a senior technical leader for growth, marketing, customer lifecycle, and personalization.
• Shape the strategy and production systems that help SimpliSafe acquire, retain, and grow subscriber relationships while improving the customer experience.
• Develop models and decision systems for customer acquisition, conversion, retention, segmentation, personalization, lifetime value, and next-best-action use cases.
• Design scalable data and feature pipelines for production ML systems.
• Set technical direction, influence roadmaps, mentor others, and drive execution across teams.
• Explain complex modeling concepts to technical and non-technical stakeholders.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• Annual bonus program
• Equity
• Full range of medical, retirement, and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Principal