Principal Customer Technology Advisor

Accenture•Vancouver, BC

3d•CA$131,700 - CA$278,100

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

Requirements

10+ years of experience in customer technology, digital platforms, digital transformation, consulting, or technology strategy.
7+ years advising executive stakeholders on technology strategy, platform investments, and large-scale transformation initiatives.
Experience working across multiple customer technology domains including Marketing Technology, Commerce, Customer Data, Digital Experience, Content, and Analytics platforms.
Demonstrated experience with leading enterprise customer platforms such as Adobe, Salesforce, Shopify, Sitecore, SAP, Contentstack, Commercetools, Optimizely, and similar technologies.
Experience developing technology roadmaps, business cases, target-state architectures, and digital transformation strategies.
Strong executive communication, stakeholder management, and consulting skills.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A University Degree is required for this position

Nice To Haves

Deep expertise in one or more areas including: Digital Experience Platforms (DXP), Marketing Technology (MarTech), Commerce Platforms, Customer Data Platforms (CDP), Digital Content Platforms, Personalization and Experimentation, Analytics and Insights Platforms, AI-Powered Customer Engagement
Experience supporting complex technology sales pursuits and solution development.
Experience defining enterprise architecture and integration strategies across customer technology ecosystems.
Experience leading digital transformation programs spanning business, experience, data, and technology.
Strong understanding of modern cloud architectures, composable technology ecosystems, APIs, and integration patterns.
Strong understanding of privacy, security, compliance, and data governance principles.
Experience operating in a consulting environment with a demonstrated track record of thought leadership, innovation, and client impact.
Experience working with global organizations across multiple markets, brands, and business units.
Proven ability to influence senior executives and drive strategic technology decisions.

Responsibilities

Serve as a senior client advisor for customer technology, digital experience, commerce, and marketing platform transformations.
Partner with executives and business stakeholders to define technology strategies that support growth, customer engagement, and digital innovation.
Advise clients on the selection, modernization, integration, and optimization of customer technology ecosystems.
Shape and lead technology visioning, roadmap development, business cases, and transformation strategies.
Provide strategic guidance across leading customer technology platforms including Commerce Platforms, Customer Data Platforms (CDPs), Digital Experience Platforms (DXPs), Marketing Automation, Personalization and Analytics solutions.
Support business development activities including solutioning, proposal development, client presentations, and sales pursuits.
Act as a trusted advisor throughout the client lifecycle, helping organizations navigate technology investments and transformation decisions.
Collaborate with strategy, creative, data, product, engineering, and platform teams to deliver integrated customer experience solutions.
Provide executive-level thought leadership on customer technology trends, platform capabilities, AI-enabled experiences, digital content ecosystems, and emerging technologies.
Contribute architectural guidance and technology direction for complex transformation initiatives.
Mentor and develop teams across customer technology disciplines while helping grow Accenture Song's technology advisory capability.
Influence and enhance Accenture Song's offerings, methodologies, assets, market positioning, and industry thought leadership.