Principal Customer Support Management Professional

Honeywell Aerospace • Phoenix, AZ

1d

About The Position

The Principal Customer Support Management Professional (CSPM) is the senior customer support leader for a major Boeing aircraft platform. As Principal CSPM at Honeywell Aerospace, you will provide strategic leadership and direction to the customer support management function, ensuring that our customers receive exceptional service and support throughout their journey with us. Your expertise and leadership will play a crucial role in enhancing our reputation as a customer-obsessed organization. This role owns the overall health of Honeywell Aerospace products operating on the assigned fleet and serves as the voice of the customer within Honeywell Aerospace and the voice of Honeywell Aerospace to Boeing. With a customer-obsessed mindset, you anticipate customer needs, turn fleet and operational insights into action, and mobilize cross-functional teams to deliver timely, transparent, and sustainable outcomes. The role balances customer commitments, contractual requirements, fleet performance, and Honeywell Aerospace business objectives while strengthening the long-term Boeing relationship.

Requirements

• Senior customer support leadership experience.
• Experience with a major aircraft platform.
• Strategic leadership and direction capabilities.
• Customer service and support expertise.
• Ability to own product health.
• Ability to represent the voice of the customer and the company.
• Customer-obsessed mindset.
• Ability to anticipate customer needs.
• Ability to translate insights into action.
• Cross-functional team mobilization skills.
• Ability to deliver timely, transparent, and sustainable outcomes.
• Ability to balance customer commitments, contractual requirements, fleet performance, and business objectives.
• Relationship management skills, specifically with Boeing.

Responsibilities

• Provide strategic leadership and direction to the customer support management function.
• Ensure customers receive exceptional service and support.
• Own the overall health of Honeywell Aerospace products operating on the assigned fleet.
• Serve as the voice of the customer within Honeywell Aerospace and the voice of Honeywell Aerospace to Boeing.
• Anticipate customer needs.
• Turn fleet and operational insights into action.
• Mobilize cross-functional teams to deliver timely, transparent, and sustainable outcomes.
• Balance customer commitments, contractual requirements, fleet performance, and Honeywell Aerospace business objectives.
• Strengthen the long-term Boeing relationship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed