Principal Customer Success Manager

AVEVA•Calgary, AB

23h•Hybrid

About The Position

Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.

Requirements

7+ years’ experience in similar roles
Strong communication and presentation skills
Ability to work well with cross-function and geographically distributed teams
Strong presentation skills on AVEVA engineering technologies, business initiatives and services OR similar products (AVEVA E3D, AVEVA Engineering, AVEVA Unified Engineering)
Experience with project and program management methodology and techniques

Nice To Haves

7+ years of qualifying experience within the process manufacturing and/or services industry
Proficiency in English
Travel to customer sites and AVEVA offices might be expected (10% - 20% annually)

Responsibilities

Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources
Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts.