Principal Coordinator, Operations Production (Hybrid)

Capital One • Wilmington, DE

34d • Hybrid

About The Position

As an Operations Production Principal Coordinator for the Levies & Garnishments team, you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns, answering questions and resolving issues. The role requires attention to detail, judgement, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced, ever changing environment.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years Customer Service or Call Center experience
• At least 2 years experience working in the Financial Industry
• At least 1 year experience using Google Suite or Microsoft Office

Nice To Haves

• At least 4 years of Customer Service or Call Center experience
• At least 1 year of experience reviewing legal documents

Responsibilities

• Self-manage workflow and problem solve independently to ensure service level agreement is met daily
• Be a Subject Matter Expert at legal processes and procedures
• Process bank levies, garnishments and restraints (start to finish)
• Ensure accuracy and highest quality assurance standards
• Coordinates daily workflow of the department and directs work of others including reporting needs
• Supports processing of outbound checks and responding to escalated mailbox
• Communicates with managers and associates to drive associate productivity and engagement to increase department morale
• Business needs require flexibility in scheduling and a high degree of professionalism and integrity with associates at all levels and external contacts
• Regularly mentors and develops peers

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees