Coordinator, Production Operations

Universal Music•New York, NY

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. How we LEAD: The Production Operations coordinator supports the end-to-end production process by overseeing the execution, tracking, and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors, production facilities, and fulfillment centers, maintaining alignment between internal stakeholders, logistics partners, and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments, driving KPIs for On-Time Delivery and end-to-end cycle time, and ensuring all documentation and ERP updates are accurate and current.

Requirements

Proficient in Excel, including V-lookups and Pivot Tables
Proficient in Microsoft Office and Adobe products
Strong attention to detail and organizational skills
Ability to work in fast-paced, deadline-driven environment
Excellent communication and cross-functional collaboration skills

Nice To Haves

Experience in Navision (Microsoft Dynamics) or similar ERP system preferred
College degree preferred

Responsibilities

Oversee complete delivery of shipments and receipts of all products, materials, and supplies for eCommerce, Retail, and Tour channels.
Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.
Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.
Inspect shipment packing lists and verify against manifests, invoices, or orders to confirm accuracy.
Provide tracking visibility and enforce ASN protocol to ensure all inbound and outbound shipments are properly logged and visible to downstream teams.
Perform goods receipt on all incoming products and components into the ERP system.
Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.
Coordinate invoice and coding processes with Finance to ensure accurate and timely payment of vendors.
Manage outgoing and incoming packages to and from vendors, ensuring materials are properly labeled and distributed for internal review or production use.
Collaborate cross-functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues such as shortages, damages, or specification discrepancies.
Maintain an organized view of outstanding production orders and related unfulfilled shipments.
Provide general administrative and reporting support for production and order management activities.
Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Benefits

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent