Principal Consultant - US

Infosys•Richardson, TX

1d•Onsite

About The Position

The Infosys Enterprise Application Integration Services (EAIS) unit is at the forefront of transforming businesses through innovative consulting services. Our team is equipped with robust methodologies and tools, ensuring faster implementations, smoother rollouts, dependable production support, and top-quality product development. We specialize in integrating business applications using leading technologies such as TIBCO, Vitria, webMethods, IBM WBI, and SAP NetWeaver. Join us to be part of a dynamic team that drives excellence and innovation in enterprise application integration. You'll have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to impactful projects that shape the future of business operations. If you're passionate about technology and eager to make a difference, the EAIS unit is the perfect place for you to grow and thrive.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
All applicants authorized to work in the United States are encouraged to apply.

Nice To Haves

Pega Platform experience is preferred and will enable more effective leadership of Pega-based production services and transformation initiatives.
Ability to work in global delivery model

Responsibilities

Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives through audits, to uphold security protocols and industry standards
Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer
Expertise in ERP systems, architecture, and advanced customization techniques
Ability to design complex integration solutions and guide large-scale data migrations
Proactive problem-solving to streamline complex requirements
A strategic mindset to align technical solutions with business goals and market trends.
Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
Sector specific expertise for high quality project delivery
Pega Platform experience is preferred and will enable more effective leadership of Pega-based production services and transformation initiatives.
Knowledge of Pega Platform architecture, case management, workflow automation, business rules, integrations, and enterprise application design.
Experience overseeing production support for Pega-based applications, including incident diagnosis, deployment support, platform health, and performance optimization.
Experience on Pega Cloud, Pega Infinity, DevOps pipelines, Deployment Manager, release management, environment management, and upgrade considerations.
Familiarity with Pega Predictive Diagnostic Cloud (PDC), logs and alerts, queue processors, job schedulers, agents, data pages, case locks, database interactions, and integration failures.
Pega guardrails, application quality, reusable rules, ruleset governance, security, access groups, and production change controls.
Ability to guide Pega teams on proactive monitoring, regression automation, knowledge management, capacity planning, and reduction of recurring production issues
Command of ITSM and ITIL practices, including incident, problem, change, request, release, knowledge, and service level management.
Experience managing major incidents, executive communications, root cause analysis, operational risk, and service improvement programs.
Hands-on familiarity with ITSM platforms such as ServiceNow and monitoring or observability tools such as Splunk, Dynatrace, AppDynamics, Grafana.
Knowledge of Pega PDM, CI/CD, application integrations, databases, APIs, and enterprise security controls.
Leadership, analytical thinking, customer management, negotiation, and written and verbal communication skills.