Principal Consultant, Technology Delivery

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

2d•Onsite

About The Position

The Principal Consultant, Technology Delivery, serves as the critical bridge between internal teams and client organizations, ensuring that technology solutions are delivered reliably, integrations operate seamlessly, and evolving strategies are anticipated and addressed.

Requirements

Computer Science or Information Technology, or related bachelor’s degree, or equivalent experience
Experience with APIs, microservices, SaaS platforms, AWS, Azure, SQL
Demonstrated ability to act as a trusted advisor to executive-level stakeholders
Strong communication and presentation skills with the ability to translate technical concepts into business language
Excellent organization, prioritization, and project management skills
Strong ownership mindset with the ability to operate in high-pressure, client-driven environments
Exceptional customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levels
Ability to travel up to 10%

Nice To Haves

Working knowledge of JavaScript, Microsoft .NET, and web-based application architectures.
Cybersecurity frameworks (SOC 2, ISO 27001, PCI, NIST, FFIEC).
IAM/SSO (SAML, OAuth, OIDC), encryption, DevSecOps, API security, network/cloud security.
AI and Analytics

Responsibilities

Lead the end-to-end delivery of mortgage technology initiatives, including system implementations, upgrades, integrations, and digital transformation projects
Communicate ICE’s technology vision across cloud, SaaS, architecture, and modernization
Champion adoption of new technologies and enterprise architecture standards.
Lead audits, security assessments, questionnaire responses, and remediation planning
Oversee integrations between mortgage platforms and enterprise applications
Facilitate executive governance meetings, project status reporting, and stakeholder communications
Drive continuous improvement in delivery processes, release management, and operational efficiency
Partner with clients to develop data strategies that connect mortgage servicing operations to business outcomes, improving visibility, reducing risk, and enabling smarter decision-making
Translate complex data and integration concepts into clear, actionable business conversations for client leadership and internal stakeholders
Serve as a bridge between ICE’s data engineering, product, and client services teams to ensure client data and technology needs are understood, prioritized, and delivered
Provide strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success
Consult directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment
Manage stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation
Performs other related duties as assigned