Principal Cloud Architect

NICE • Sandy, UT

13h • Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
About the Role
We are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders.

Requirements

• 12+ years in technology/cloud architecture; 7+ years specifically in AWS cloud architecture at scale
• Extensive hands-on experience designing and implementing mission-critical, high-availability systems in production AWS environments
• Proven track record of enterprise architecture leadership, setting standards, and driving adoption across large technical teams
• AWS Certified Solutions Architect - Professional (REQUIRED)
• Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, and CloudFormation
• Expert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governance
• Strong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, and performance optimization
• Expert-level hands-on experience with Kubernetes and AWS EKS at scale in production environments
• Deep experience with containerization (Docker, container registries, image management) and container security best practices
• Expert-level proficiency in multiple IaC tools: Terraform, CloudFormation, AWS CDK, or equivalent
• Demonstrated ability to design and govern enterprise-wide IaC standards, modularity, state management, and version control patterns
• Strong scripting and automation capabilities (Python, Bash, or equivalent)
• Extensive experience designing and implementing CI/CD pipelines with GitHub (GitHub Actions) and Jenkins
• Expertise in DevOps architecture: infrastructure provisioning, deployment automation, and operational workflows
• Expert understanding of security architecture, zero-trust principles, and secure-by-design practices
• Deep knowledge of AWS security: IAM, encryption (KMS, TDE), secrets management, WAF, Shield, GuardDuty, VPC Flow Logs, CloudTrail
• Hands-on experience implementing DevSecOps practices and integrating security into CI/CD pipelines
• Exceptional communication skills; ability to translate complex technical concepts for executive stakeholders
• Strong mentoring and coaching abilities; proven track record of building high-performing technical teams
• Strategic thinking with focus on long-term innovation and business alignment
• Deep understanding of LLM integration patterns (RAG, Agents, Tool-use) and Prompt Engineering strategies for enterprise applications
• Hands-on experience with agentic AI frameworks and patterns (LangChain, LlamaIndex, Semantic Kernel, AutoGen, or equivalent) at scale
• Experience with AWS Bedrock, Claude/Anthropic APIs, or equivalent LLM platforms for enterprise deployments and integration
• MLOps/LLMOps foundations including model lifecycle management, CI/CD automation, artifact tracking, and reproducibility standards
• Understanding of AI model monitoring, observability, and evaluation frameworks for production LLM workloads and cost optimization
• Experience designing and implementing multi-agentic systems and orchestrating complex AI agent interactions with tool integrations and memory management

Nice To Haves

• AWS Certified Security - Specialty or equivalent (strongly preferred)
• Kubernetes certification (CKA, CKAD) or equivalent demonstrated expertise
• Azure cloud experience and Azure Architect certifications
• Experience with contact center, unified communications (UC), or telecommunications platforms
• Advanced AWS certifications: DevOps Professional, Machine Learning Specialty

Responsibilities

• Define and communicate enterprise-wide cloud infrastructure strategy, architectural vision, and multi-year technology roadmap aligned with business objectives
• Establish enterprise architectural standards, reference architectures, and design patterns for cloud-based infrastructure
• Lead architecture reviews across infrastructure domains; drive architectural excellence and risk mitigation
• Define and oversee global networking strategy: VPC design patterns, transit gateway governance, multi-account network architecture, and hybrid connectivity
• Establish compute and container orchestration standards (EC2, ECS, EKS) ensuring operational readiness for product workloads
• Establish enterprise Infrastructure-as-Code (IaC) standards and governance using Terraform, CloudFormation, and GitHub
• Define enterprise security model and zero-trust architecture; oversee security architecture assessments
• Govern identity and access management (IAM) strategies across multi-account AWS and multi-subscription Azure environments
• Set enterprise security standards including network security (WAF, Shield, GuardDuty), secrets management, encryption, and audit frameworks
• Drive DevSecOps practices and integration of security controls into CI/CD pipelines (GitHub, Jenkins)
• Mentor Cloud Architects and senior technical leaders; build and develop architectural capability across teams
• Provide executive communication and thought leadership on cloud infrastructure strategy and technical roadmap

Benefits

• Competitive compensation based on experience and qualifications
• Comprehensive benefits package including health, dental, vision, and retirement plans
• Professional development and continuous learning opportunities
• Opportunity to shape cloud infrastructure strategy at a global enterprise technology leader
• Flexible work arrangements and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed