Principal, Clinical Strategy and Execution

Headway

11d • $144,000 - $280,000 • Remote

About The Position

Headway is seeking a Principal, Clinical Strategy and Execution to lead the operations of its clinical organization. This role will be responsible for the governance infrastructure of clinical functions, including clinical product, quality, patient safety, and education. The individual will own the operating system for strategic decision-making within the clinical team, ensuring alignment with cross-functional partners and the broader organization. This includes developing clinical protocols, triage criteria, escalation pathways, and documented standards for new referral channels. The role involves day-to-day program management, including milestones, dependencies, resourcing, escalation, and reporting, while clinical leadership retains decision rights and accountability for clinical content and outcomes. The position requires partnership with a Senior Clinical Strategy Associate and collaboration across Compliance, Operations, Data, and Product teams. This is an opportunity for a clinician with experience in building and leading scaled clinical programs in a tech-enabled environment to shape clinical governance.

Requirements

• An active clinical license as a master’s level therapist (LCSW, LPC, LMFT), doctorate level clinical psychologist (PhD/PsyD), or other psychiatric clinician (PMHNP-BC, MD/DO), with 7+ years of experience in mental health settings
• Comfort with ambiguity and a builder's instinct. You build durable systems from scratch, manage complexity without dropping details, and anticipate and solve problems before they come to clinical leadership's attention
• Experience with clinical governance and policy work. For example, supporting committees, moving policies or protocols through review and approval, or contributing to risk, accreditation, or audit processes in a clinical or healthcare setting
• Genuine operational excellence and a track record of holding programs to a standard and timeline without formal authority. You've managed concurrent initiatives, and you hold senior clinicians and cross-functional partners to their commitments without jeopardizing the working relationship
• A data-informed approach. You set baselines and targets, partner with data teams, and report progress in numbers
• Real collaboration skill without formal authority. You inform senior clinicians and cross-functional partners, and you hold people accountable to timelines and commitments without jeopardizing the working relationship
• Motivation from the problem. You want to work on one of our generation's defining challenges: access to affordable, high-quality mental healthcare

Responsibilities

• Run clinical governance committee operations: charters, membership, meeting cadence, agendas, pre-reads, minutes, decision logs, and action items driven to closure, in partnership with Clinical Operations and other cross-functional teams
• Own the clinical team's operating rhythm: staff meetings, planning sessions, offsites, cross-functional forums, and internal communication
• Drive the OKR cycle end to end for the clinical organization: drafting support and calibration, alignment to department and company OKRs, baseline and target setting with data partners, coordination for cross-functional resourcing, mid-cycle check-ins, scoring, and retrospectives; maintain the source of truth and surface off-track objectives early with a recommended path
• Own the clinical policy lifecycle end to end: intake, drafting and revision alongside clinical subject-matter experts, review and approval routing, version control, effective dates, scheduled re-review, cross-functional enablement, and the downstream distribution, attestation, and training handoffs, including external-facing policy and regulatory work as directed by clinical leadership
• Oversee execution of our clinical programs under the direction of clinical leadership: program plans, milestones, dependencies, and owners; status reporting and escalation; cross-functional coordination; program metrics and outcomes
• Systematize the clinical team’s risk register entries as a live instrument within the Headway enterprise risk register: intake and triage of newly identified risks, consistent scoring and documentation, coordinating clinical team involvement in compliance-led audits, assignment of risk owners and mitigations, and reporting to clinical leadership
• Act as the primary administrative interface between the clinical team and the departments we work across, including Compliance, Operations, Legal, Product, Growth, and more

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Principal