Principal Client Solutions Architect – Chicago

Introhive • Chicago, IL

18h • Remote

About The Position

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth. Since launching in 2012, Introhive has grown significantly, but its mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers. Introhive is recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte’s Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation. Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.

As a Principal Client Solutions Architect, you will serve as the senior technical and solution authority for Introhive's most strategic customer and prospect engagements. This senior client-facing role sits at the intersection of technology, business strategy, and measurable value. You will lead executive discovery, architect scalable solutions, and help customers understand how Introhive integrates into their CRM, data, privacy, and security environments to deliver measurable business outcomes. This is an advanced architecture position for someone who defines, designs, and communicates value-driven solutions that build executive trust. You will help customers navigate complex data environments where legacy CRM ecosystems meet modern AI-driven insights, bridging the gap between technical architecture and executive strategy.

Requirements

• 10+ years of experience, with at least 5 years focused on enterprise-scale B2B SaaS architecture or strategic pre-sales.
• Deep expertise in enterprise CRM platforms, APIs, system integrations, data architecture, and solution design.
• Executive presence with experience leading strategic technical discussions and workshops.
• Experience translating business objectives into scalable technical solutions.
• Strong understanding of enterprise security, privacy, and compliance frameworks.
• Experience designing or supporting AI-enabled solutions, including LLMs, NLP, predictive analytics, or intelligent automation.
• Proven ability to collaborate across Sales, Product, Engineering, Customer Success, and Professional Services.
• Excellent communication, consulting, and stakeholder management skills.

Nice To Haves

• Experience with Salesforce, Microsoft Dynamics, or similar CRM platforms.
• Experience with Relationship Intelligence, Revenue Intelligence, analytics, or data enrichment technologies.
• Experience supporting customers in Professional Services, Legal, Financial Services, Accounting, Consulting, or similar industries.

Responsibilities

• Lead technical and business discovery sessions with enterprise customers and prospects.
• Design scalable, client-centered solutions that align business objectives with Introhive's platform capabilities.
• Translate complex business and technical requirements into clear solution designs and implementation guidance.
• Facilitate executive workshops that build trust, reduce risk, and accelerate decision-making.
• Lead discussions on CRM architecture, APIs, enterprise integrations, AI, data privacy, security, and compliance.
• Partner with Professional Services to ensure a seamless transition from pre-sales through implementation.
• Connect technical capabilities to measurable business outcomes by identifying high-value use cases and ROI opportunities.
• Support strategic sales opportunities, renewals, and expansion initiatives through technical leadership and solution consulting.
• Mentor Solutions Consultants by sharing best practices, developing reusable frameworks, and elevating consulting standards.
• Partner with Product and Marketing to communicate customer feedback, integration opportunities, and market trends that influence product strategy and go-to-market execution.

Benefits

• Collaborative, customer-focused team
• Innovation, technical excellence, and relationships drive everything we do
• Partner with leaders across Sales, Product, Engineering, Customer Success, and Professional Services
• Solve complex business challenges for some of the world's leading organizations
• Influence strategic customer outcomes
• Mentor technical talent
• Shape enterprise solution strategy
• Help define the future of AI-powered Relationship Intelligence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed