Principal Clerk (CMO)

City of Ames•50010, IA

1d•Onsite

About The Position

The City of Ames is seeking a highly qualified individual to serve in this key support role in the City Manager's Office for a 40 hours/week position. Under general supervision, this position plans, implements and carries out support staff functions, complex administrative assignments, and projects; applies all departmental, customer service, and record-keeping policies to daily work; exercises sound judgment in applying departmental and City procedures; performs related work as required. This position is responsible for producing high-quality detailed work while also managing competing work demands. A key component of the job is providing excellent customer service in person, over the phone, and via email to a high volume of internal and external customers. Consistently accurate and efficient work output is a major focus of the job.

Requirements

Successful completion of high school or G.E.D. is required.
Three years of diversified office administrative and support staff experience is required.
Experience working with scheduling, email, word processing, and various database programs is also required.
Strong administrative support and organizational skills and meeting minute taking work experience are required.
Cheerful disposition with an innate ability to provide exceptional internal and external customer service.
Strong written and oral communication skills are essential.
Considerable knowledge of modern office practices and procedures including the utilization of automated technology to enhance office efficiency and effectiveness; considerable knowledge of departmental policies and administrative requirements as they affect administrative operations and responsibilities.
Ability to take initiative to resolve challenging issues and leverage resources as needed.
Basic knowledge of accounting, payroll, bookkeeping or billing procedures.
Skill in organizing and maintaining complex administrative operations including both manual and automated filing systems; skill in executing a wide variety of routine and specialized office administrative functions, including demonstrated proficiency in word processing and other office software; skill in operating a computer terminal and other standard office equipment.
Ability to exercise sound, independent judgment in applying City and departmental policies and procedures to routine, complex and/or sensitive situations; ability to make simple analyses of data and to make arithmetic calculations; ability to prepare routine written reports; ability to establish and to maintain effective working relationships with City co-workers at all levels, customers and the general public; ability to type at least 40 words per minute.

Nice To Haves

Post-secondary professional development in support staff functions preferred.
An equivalent combination of education in support staff functions and/or support staff experience may be considered.
Municipal administrative support experience is preferred.

Responsibilities

Serves as front line customer service representative.
Provides needed support to members of work group.
Receives and reviews documents in accordance with established policies and procedures; applies departmental and City policies; exercises sound judgment in applying departmental and City procedures.
Plans, implements and manages complex administrative assignments and projects; collects and analyzes information; prepares summary reports for supervisory review.
Composes meeting minutes and correspondence, which require a comprehensive understanding of departmental operations.
Maintains filing systems and automated data bases; uses software packages to compile and analyze data and to generate reports.
Responds to customer and citizen requests; and may maintain and balance employee time records.
Routinely schedules meetings and plans events; organizes project work and resources.
Responsible for proofreading and editing department documents for use of proper grammar, punctuation, and accuracy.
May serve as the secretary to one or more City boards or commissions, which includes preparing and compiling agenda items, distributing board packets, taking and transcribing minutes, notifying appropriate individuals, groups or agencies regarding board actions, and maintaining historical records of board actions.
Will assist in creating and maintaining departmental Web pages; monitor outgoing departmental communications to ensure they reflect positively on the organization; and other duties as assigned.