Principal Chief Architect

Humana•Tampa, FL

3d•$172,200 - $236,900

About The Position

The Principal Chief Architect is a senior individual-contributor leadership role within CenterWell IT – Cross-CenterWell Architecture. The role unifies product strategy and solution architecture across CenterWell's Pharmacy, Primary Care Organization (PCO), Home Solutions, and Humana Military segments. It owns cross-segment product roadmaps and authors and governs the architectural blueprints that guide delivery of integrated, interoperable health solutions for members, providers, and partners. The position partners with segment product leaders, engineering teams, EA Activation, security, data, compliance, and the enterprise CIO organization. It balances segment priorities with shared platform investments; establishes architecture and integration standards; shapes shared-platform backlogs; and translates product vision into delivery-ready architecture and specifications. The role also leads architecture and product governance for cross-segment initiatives, ensures designs align with applicable security, privacy, and regulatory requirements, and promotes reuse and platform consolidation. The role requires extensive IT and healthcare technology experience, including product ownership and solution architecture, Azure and data-platform knowledge, API and interoperability expertise, and the ability to communicate complex trade-offs to executives. It also calls for experience incorporating AI/ML and generative and agentic AI into product strategy and architecture, with attention to governance, responsible AI, clinical sensitivity, and healthcare regulation. The position is scheduled for 40 hours per week and is eligible for a performance-based bonus incentive plan.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field.
10 or more years of progressive IT experience spanning product management, solution architecture, or a combination of both.
5 or more years of solution architecture or senior product ownership experience within healthcare IT, with demonstrated delivery in regulated environments involving HIPAA/PHI and HITECH.
Track record owning and prioritizing cross-functional product backlogs and roadmaps across multiple business lines or segments, including managing executive stakeholder demands.
Hands-on architecture experience with Azure services, including Azure API Management, Event Hub, Service Bus, Azure Data Factory, AKS, and Azure AD/Entra ID.
Working knowledge of Snowflake or Databricks data-platform patterns.
Deep competency in API design and governance, event-driven architecture, and microservices patterns.
Experience with FHIR R4 and HL7 interoperability standards in healthcare contexts.
Ability to produce reference architectures, architectural decision records, and solution blueprints used by multiple engineering delivery teams.
Experience participating in enterprise governance forums such as ARB, TRB, and MOR, or equivalent, and translating their output into product and architecture direction.
Proficiency in agile and SAFe delivery, including backlog management, PI planning, iteration ceremonies, and dependency management across agile release trains.
Executive-level communication skills, including the ability to present complex architectural and product trade-offs as concise recommendations for senior and C-suite audiences.
Demonstrated experience incorporating AI/ML capabilities into product strategy and architectural design, including generative AI use cases.
Working knowledge of LLM integration patterns, including RAG, prompt engineering, knowledge management, and fine-tuning, and ability to evaluate platform options and make build/buy/integrate recommendations.
Depth in agent orchestration, including planning loops, tool/function calling, multi-agent coordination, and human-in-the-loop override workflows.
Familiarity with MLOps/LLMOps practices, including model lifecycle governance, observability, evaluation frameworks, and cost/performance optimization.
Understanding of enterprise AI guardrails, responsible AI principles, bias mitigation, policy enforcement, and healthcare regulatory considerations such as FDA SaMD guidance and the ONC AI framework.

Nice To Haves

Experience in payer, provider, pharmacy, or government health domains.
Experience with pharmacy benefit management, medication therapy management, specialty pharmacy, or retail pharmacy platforms, including pharmacy dispensing system and PBM claims-engine integrations.
Familiarity with TRICARE and military health benefit administration, DoD/VA interoperability requirements, military-context electronic health record systems, or government health benefit program integrations.
Experience with primary care clinical workflows, EMR integrations such as Epic or Cerner, value-based care architecture, or risk-stratified care management platforms.
Knowledge of home health operational workflows, including clinical document management, authorization and eligibility automation, visit scheduling, and OASIS/PDGM reimbursement data requirements.
Product or architecture leadership managing strategy across multiple business lines with distinct regulatory, operational, and technical profiles.
Experience with agent planning loops, tool/function calling, role assignment, and multi-agent collaboration for production healthcare workflows.
Knowledge of long- and short-term memory management, context-window optimization, and retrieval strategies for AI assistants operating across complex, multi-domain knowledge bases.
Experience designing human-in-the-loop workflows, including overrides, confidence thresholds, escalation paths, and audit trails for sensitive or compliance-gated AI outputs.
Experience with telemetry and evaluation, including distributed tracing, LLM-as-judge or human evaluation pipelines, A/B testing, and latency/cost SLOs for AI-assisted features.
Knowledge of reliability patterns for agentic systems, including structured retries, graceful fallbacks, circuit breakers, and deterministic handoffs between human and automated decision nodes.
Familiarity with FHIR R4/SMART on FHIR integration patterns and ONC interoperability and information-blocking rules as they apply to AI-enabled clinical data access.
Experience with REST/GraphQL API orchestration, MCP server configuration, vector databases such as Pinecone, Azure AI Search, or pgvector, and feature-store patterns.
Experience with enterprise identity and access management, Azure Active Directory/Entra ID group governance, and privileged access management in large multi-tenant healthcare environments.
Familiarity with portfolio governance and activation forums and translating decisions into architecture-informed delivery runways across multiple agile release trains.
Knowledge of data mesh and data-product patterns for distributed healthcare data ownership, federated governance, and interoperability contracts.

Responsibilities

Own and evolve a shared product roadmap across Pharmacy, PCO, Home Solutions, and Humana Military, balancing segment priorities with enterprise platform investments and explaining trade-offs to executives and delivery teams.
Establish and maintain reference architectures, design patterns, integration standards, and architectural decision records for use across all four segments.
Lead cross-segment discovery sessions, design workshops, architecture reviews, and architecture and product checkpoints to identify shared needs, resolve competing priorities, and prevent duplicate development.
Own and prioritize top-level backlogs for shared platforms and cross-segment capabilities; partner with segment product owners to turn initiatives into delivery-ready epics and user stories with acceptance criteria, architectural constraints, and measurable non-functional requirements.
Define integration contracts, API standards, domain boundaries, and data-flow approaches across pharmacy, clinical, home health, and military health domains.
Represent the combined product and architecture perspective in governance forums such as ARB, TRB, and MOR, and translate forum outcomes into actionable delivery direction.
Translate product vision into architectural runways and specifications that engineering teams can use for delivery.
Ensure cross-segment designs conform to applicable security, privacy, and regulatory requirements, including HIPAA/PHI, ONC interoperability rules, and DoD/TRICARE data standards where applicable.
Define data and integration strategies that address observability, data lineage, and end-to-end data protection across shared assets and Azure, Snowflake, and Databricks platforms.
Identify and promote opportunities to reuse components, services, and architectural patterns; develop business cases for platform consolidation and reduced technical debt.
Serve as the primary liaison among segment business leaders, product owners, engineering leads, EA Activation, security, data, and enterprise CIO teams.
Incorporate AI/ML capabilities into product strategy and architectural design, including generative AI use cases and enterprise agentic AI patterns, with appropriate governance and human oversight.