Principal Business Functional Consultant, Transformation
About The Position
The Principal Business Functional Consultant serves as a strategic business partner within the Finance and Accounting organization to drive enterprise level transformation outcomes in the Customer Core program. The role provides deep subject matter expertise, operational insights, and high impact process recommendations to support business readiness and the successful delivery of transformational or major project initiatives. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and enabling sustainable change through collaboration, communication and stakeholder engagement. The Prin Business Functional Consultant influences senior leaders, guides cross-functional teams and ensures customer centric outcomes are prioritized and operationalized effectively.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 7+ years in operations, business process improvement or service delivery.
Nice To Haves
- Experience with accounting and finance processes related to CRS
Responsibilities
- Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
- Represent functional operations in major program activities, shaping business process design, policy and procedure development, business benefits, KPIs and future state functional architectures.
- Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
- Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.
- Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
- Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
- Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Principal
