Principal Business Analyst

Sysco

2d•CA$62,300 - CA$116,800•Onsite

About The Position

This role is responsible for ensuring the efficient and effective delivery of services. This role involves analyzing performance data, resolving customer issues, and leading initiatives to improve service delivery processes. The Senior Analyst will work closely with cross-functional teams to enhance customer satisfaction and operational efficiency.

Requirements

Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
In-depth understanding of service delivery processes and best practices.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Customer-focused mindset with a commitment to quality service.
Attention to detail and organizational skills.
Ability to manage multiple tasks and priorities effectively.
Proven track record of handling complex customer issues and complaints effectively.
Bachelor's degree in related discipline.
5+ years of experience

Responsibilities

Resolve complex customer issues and complaints in a timely and professional manner.
Collect, analyze, and report on performance data to identify trends and areas for improvement.
Prepare and present detailed reports on service delivery performance and metrics.
Collaborate with cross-functional teams to implement service delivery improvements.
Provide guidance and support to junior analysts and team members.
Participate in the development and implementation of service delivery strategies.

Benefits

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
Short-Term and Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP & TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups