Principal Associate, Sentry Shift Supervisor Global Security Operations Center

Capital One • Riverwoods, IL

10d • $98,900 - $112,900 • Onsite

About The Position

The Principal Associate, Sentry Shift Supervisor plays a key role in safeguarding Capital One’s people, customers, facilities, branches, cafes and assets. As part of Capital One’s 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification. This role provides support, guidance, training and accountability to the teammates they lead and assists in the identification and execution of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During real-time security or safety events, this role may take lead in facilitating cross-functional communications and/or working directly with the Enterprise Crisis Management team. Sentry Supervisors have shared rotating on-call responsibilities; this position may occasionally work across different shifts and centers for coverage, including during weekends and/or holidays.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience managing people in an emergency security operations center, crisis or call center setting
• At least 1 year of experience with Google for Business suite applications

Nice To Haves

• Bachelor’s degree or military experience
• At least 3 years of experience managing people in an emergency security operations center, crisis or call center setting
• At least 1 year of experience with security technology systems and emergency communication operations
• At least 1 year of experience in intelligence gathering, assessment and reporting

Responsibilities

• Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers
• Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers
• In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g. recognition events, volunteer/community impact experiences)
• Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises
• Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners
• Continuously look for ways to simplify and improve processes and escalate process gaps
• Keep abreast of current and emerging threats and trends across the Capital One footprint
• Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls
• Support project managers on new install and projects involving security monitoring, including testing of the systems
• Support investigations of critical incidents across the Capital One footprint as directed
• May proxy for the Sentry manager and/or support other shifts
• May lead cross-team initiatives or participate in wider team workstreams
• Other administrative tasks as deemed necessary by Sentry manager

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED