Principal Associate, Retail Bank Campaign Project Manager

Capital One•McLean, VA

About The Position

Principal Associate, Retail Bank Campaign Project Manager Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Principal Associate Project Manager supporting Cafe Marketing, you will lead critical marketing initiatives that directly impact the company's bottom line. In this role, you will coordinate the development and execution of a diverse campaign portfolio, creating comprehensive project plans, managing dynamic timelines, and driving on-time delivery across broad, cross-functional teams.

Requirements

Project or program management experience collaborating across broad groups of cross-functional stakeholders
Attention to detail and ability to keep projects or programs on track and problem solve in real-time
Demonstration of excellent written and verbal communication across varying functional groups and levels
Ability to spot opportunities for process improvements & implement change that impacts teams outside of current scope
Strong facilitation skills, able to collaborate, plan, execute and follow-up on meetings at the team level
Organized and able to self-manage details of multiple projects, deadlines and changing priorities simultaneously while maintaining strong and accurate work
Bachelor’s Degree or Military experience
At least 5 years of Program or Project Management experience
At least 3 years of experience utilizing Scrum, Kanban or SAFe methodologies
At least 5 years of Relationship management experience
At least 3 years of Direct Mail end-to-end management experience
At least 3 years of Paid Digital experience

Nice To Haves

Master’s Degree or MBA
PMP (Project Management Professional) certification
6+ years of Program or Project Management experience
6+ years of experience leading projects across cross-functional teams within an organization

Responsibilities

Plan, design, and execute complex, multi-workstream digital, OOH & experiential channel project plans from initial brief through to final deployment, ensuring deliverables meet scope, timeline, and budget requirements.
Apply structure to both large- and small-scale initiatives, driving project execution based on defined priorities while demonstrating the organizational agility to adapt to changing demands.
Proactively identify project risks, bottlenecks, and issues; develop mitigation strategies and independently escalate critical blockers when timelines are at risk.
Partner closely with project customers and internal teams, leveraging strong consulting and collaboration skills to provide both tactical direction and strategic thought partnership.
Forge deep relationships with cross-functional stakeholders across all levels of the organization, using outstanding communication skills to manage expectations, inform teams, and influence outcomes.
Facilitate the day-to-day traffic of creative assets through Legal, Risk, and Compliance reviews, ensuring feedback is documented, addressed by creative teams, and aligned with internal audit standards.
Manage day-to-day strategy development and executional tasks for direct mail and paid media campaigns
Develop socialization calendars to ensure buy-in is received from key stakeholders and leaders at critical decision points.
Ensure appropriate approvals are received from key stakeholders
Organize and maintain critical artifacts in campaign folders for audit
Coordinate and document critical project milestones, including kick-offs, stand-ups, timelines, and the movement of assets between designers and channel managers, to ensure clear version control and team accountability.
Own the weekly status reporting cadence, translating complex project updates into clear, concise summaries for the broader team.
Maintain and scale team resources, process maps, and standard operating templates to ensure the department's "how-to" guides are always optimized and up to date.