Principal Associate, Process Management - Cabela's Program Team (Hybrid)

Capital One • McLean, VA

2d • Hybrid

About The Position

Principal Associate, Process Management - Cabela's Program Team (Hybrid) Monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Collect and analyze data and measure effectiveness of existing business processes. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed. This role will ensure we are monitoring, maintaining, and improving team processes and client interactions. Some example work streams are: Evaluate our client team interactions and determine where to invest Build client relationships and manage our interaction model Manage our program delegated authority for promotions, acquisition offers, etc. Evaluate Capital One risks related to the partnership General Responsibilities: Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned. Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes. Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place. Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes. Research best practices. Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives. May develop project plans to execute process development and/or re-engineering. Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations. May perform the process or parts of the process as needed.

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
• At least 1 year of experience with Microsoft Office or G Suite

Nice To Haves

• Bachelor’s Degree or military experience
• 3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
• 2+ years of experience supporting, partnering and interacting with internal business clients
• PMP, Lean, Agile or Six Sigma certification
• Strong communication, problem solving and collaboration skills

Responsibilities

• Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.
• Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes.
• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.
• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes.
• Research best practices.
• Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.
• May develop project plans to execute process development and/or re-engineering.
• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.
• May perform the process or parts of the process as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees