Principal Associate, Issue & Event Management Lead | Retail Bank Risk
About The Position
Capital One is seeking a Principal Associate to lead risk event and issue management for Premium Products & Experiences and Capital One Shopping. The role guides business partners through scoping breakdowns, registering them in Fuse, ensuring timely containment and recovery, and supporting root cause analysis. It focuses on driving sustainable solutions and well-managed process excellence in a fast-paced environment. The position partners with Risk Advisors and Legal and Compliance teams to assess risk exposure and advise on customer recovery, containment, and remediation. It also coordinates priorities across partner teams, analyzes data and trends, reports insights to executive leadership, improves processes—including through AI tools—and supports broader risk management efforts such as audits and regulatory exams. The role provides Fuse training and contributes to LOB and Enterprise risk forums and continuous improvement of risk practices.
Requirements
- At least 2 years of experience in operations, risk management, compliance, or audit.
- At least 2 years of experience in process management, project management, or relationship management.
- Clear and concise communication skills, including the ability to deliver difficult messages and present to executive leadership.
- Ability to organize and prioritize multiple deliverables in a fast-paced environment with shifting priorities.
- Analytical curiosity, comfort with ambiguity, and ability to use data and evidence to develop solutions.
- Ability to build relationships with stakeholders, collaborate across teams, and influence outcomes.
- Ability to remain calm and reason clearly under pressure.
Nice To Haves
- 3+ years of experience in operations, risk management, compliance, or audit.
- 3+ years of experience in process management or project management.
- Experience as a Risk Event and Issue Manager.
- Baseline familiarity with AI and active adoption of AI tools.
- Experience using spreadsheets to analyze data and drive reporting.
- Experience using Fuse or other Governance, Risk, and Compliance software tools.
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
Responsibilities
- Manage the Event and Issue lifecycle, including timely scoping of breakdowns and record creation in Fuse using established processes and standards.
- Partner with Risk Advisors and Legal and Compliance partners to assess risk exposure and advise business partners on customer recovery, containment, and remediation.
- Guide business partners through root cause analysis and influence sustainable containment activities to prevent similar breakdowns.
- Coordinate, influence, and negotiate priorities with partner dependencies to meet event goals and timelines, escalating when appropriate.
- Assist with research and problem-solving to support risk advisors and business partners.
- Participate in LOB and Enterprise risk forums and contribute to continuous improvement of risk management practices.
- Provide Fuse training and development for teammates and others as necessary.
- Identify and drive process improvements to streamline the issue and event management lifecycle, including opportunities to use AI tools.
- Analyze data to identify risks and trends, provide actionable insights to business areas, prepare executive reporting, and answer questions from Executive Leadership.
- Support other risk management efforts as needed, including audits and regulatory exams.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
