Principal Architect

UnitedHealth Group•Eden Prairie, MN

1d•$134,600 - $230,800

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

Requirements

Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Engineering, or a related field
8+ years of experience defining enterprise architecture strategy and leading large-scale digital and AI transformation initiatives
6+ years of extensive experience architecting and delivering enterprise-grade conversational AI, Voice AI, and Agentic AI platforms at scale
4+ years of deep expertise in Agentic AI frameworks and architectures, including exposure to LangGraph, Google ADK, AutoGen, CrewAI, Semantic Kernel, or equivalent ecosystems
Proven understanding of emerging agent interoperability and coordination standards, including MCP, A2A, ACP, ANP, and related protocols

Nice To Haves

Proven experience establishing governance frameworks for AI safety, security, privacy, observability, model evaluation, and compliance
Deep understanding of distributed systems, event-driven architectures, real-time communication technologies, and microservices-based platforms

Responsibilities

Define and champion the enterprise-wide architecture vision and technology strategy for Contact Centre AI, Agentic AI, and conversational experience platforms
Lead the design of large-scale, multi-channel AI ecosystems spanning voice, chat, messaging, search, digital channels, and human-assisted experiences
Establish architectural principles, reference architectures, governance standards, and best practices that enable consistent and scalable AI adoption across the organization
Drive the evolution of Agentic AI platforms, multi-agent orchestration frameworks, enterprise memory architectures, tool integration patterns, and autonomous workflow capabilities
Evaluate emerging technologies, industry trends, standards, protocols, and vendor solutions, influencing enterprise technology investment and adoption decisions
Partner with executive leadership to align AI platform strategy with organizational priorities, business outcomes, operating models, and long-term transformation objectives
Provide technical leadership for complex enterprise initiatives, resolving cross-domain architectural challenges involving scalability, reliability, security, compliance, and operational excellence
Define enterprise guardrails and Responsible AI frameworks covering governance, safety, privacy, observability, evaluation, and regulatory compliance
Drive architecture reviews and technology governance forums, ensuring strategic alignment and architectural consistency across portfolios
Establish platform engineering, automation, observability, resiliency, and performance strategies to support enterprise-scale AI workloads
Influence and mentor architects, distinguished engineers, and senior technical leaders while fostering a culture of innovation, engineering excellence, and continual learning
Represent the organization in industry forums, strategic partnerships, innovation initiatives, and technology communities to advance organizational thought leadership