Principal Analyst, Dispute Resolution Services Training

FINRA • Jersey City, NJ

6d • $92,300 - $211,400 • Hybrid

About The Position

The Principal Analyst is responsible for creating, maintaining, and updating training modules for key Dispute Resolution Services (DRS) regional job categories. Train new regional hires. Create and deliver just-in-time, customized training for all DRS staff levels on new rules, procedures and policies and refresher training on topics identified through quality control reviews. Empower through training both new and seasoned employees with the knowledge and skills necessary to help them gain confidence in their roles and ensure the consistent quality of their work.

Requirements

• Bachelor’s degree and a minimum of six (6) years of experience; or an equivalent combination of education and experience.
• Experience in designing, developing, and delivering training and development programs.
• Should possess problem solving skills and initiative required to assess situations and resolve problems.
• Expert critical thinking, research, and analytical skills.
• Consistently works independently with limited supervision.
• Consistently manages time effectively, completes assignments within budgeted timeframes and makes timely decisions.
• Advanced ability to identify and prioritize risk.
• Consistently and effectively articulates, through both excellent verbal and written communications skills, complex material into easily understandable language to be understood by recipient.
• Expert relationship building skills.
• Excellent oral and written communication skills required.

Nice To Haves

• Law Degree preferred.
• Experience in the alternative dispute resolution field and management of FINRA arbitration cases preferred.
• Advanced working knowledge of relevant FINRA and SEC rules, the DRS Procedures Manual, MATRICS, and the DR Portal, preferred.
• Advanced knowledge of expungement, expedited suspension procedures, the Federal Arbitration Act, DRS jurisdictional rules, exchanges that use DRS services, injunctive relief, statutory discrimination rules and laws, and discovery rules, policies, and procedures, preferred.

Responsibilities

• Partners with the regional offices and infrastructure departments to conduct On-the-Job Training for new and existing staff members conducting DRS essential functions
• Works with staff across all firm groups to identify and prioritize risk in order to inform training content design
• Builds out the program content design and facilitation for introductory and ongoing development needs, in close collaboration with Quality Control leadership teams and department senior management
• Makes up for skill gaps and provides support in managing real-time assignments/tasks
• Creates and delivers training to all DRS staff levels on new rules, procedures, and policies and refresher training on topics identified through quality control reviews.
• Independently prepares and conducts training that addresses critical technical training needs in area of expertise
• Collaborates with People Solutions Onboarding Team to seamlessly integrate FINRA wide new hire training with DRS specific training and onboarding.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Benefits

• discretionary bonus
• overtime pay
• comprehensive health, dental and vision insurance
• basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal insurance
• immediate participation and vesting in a 401(k) plan with company match
• eligibility for participation in an additional FINRA-funded retirement contribution
• tuition reimbursement
• commuter benefits
• adoption assistance
• backup family care
• surrogacy benefits
• employee assistance
• wellness programs
• 15 days of paid time off
• 5 personal days
• 9 sick days
• two volunteer service days
• military leave
• jury duty leave
• bereavement leave
• voting and election official leave
• care of a family member leave
• childbirth and parental leave
• nine paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Principal