Principal AI Native Software Engineer

ServiceNow•Santa Clara, CA

22h

About The Position

The Analytics Intelligence Team is responsible for ServiceNow's Conversational Analytics experience, allowing customers to ask questions about their data in plain language and receive highly accurate analytics. Initial products include AI Data Explorer and Query Generation. The immediate future involves making these products fully agentic, considering a centralized semantic layer, knowledge graph, data catalog, and universal context engine. We're looking for a Principal Engineer to work collaboratively with other architects and engineers to help drive the technical direction for conversational analytics. They’ll need to go deep on architecture whilst also being an outstanding verbal and written communicator across engineering, product and leadership. Being able to align competing opinions is a necessary skill. The right candidate will be hands on and have a customer mindset, with the ability to rapidly create technical prototypes to demonstrate value. The role will involve coaching other software engineers of all levels, so it’s important they are not only humble but also have significant hands-on technical depth.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years building and shipping large-scale, production software systems
Proficiency in Java, Python, JavaScript, SQL
AI Native development experience, utilizing coding tools such as Claude Code
Experience with vector-based retrieval, agentic/tool architectures, universal context engines, data catalogs, knowledge graphs, semantic layers
Strong focus with customer success metrics, specifically accuracy and associated evaluation frameworks and datasets
Proven ability to coach other engineers, with the viewpoint of winning and growing as a team
Exceptional written and verbal communication skills; able to flex between deep technical detail and executive-level framing
Experience with BI/Analytics Platforms and NLQ
An understanding of the ServiceNow ecosystem, and how it is intentionally different from other tech stacks

Responsibilities

Build the best cloud-based AI/ML solutions to power intelligent enterprise services
Collaborate daily with a team of like-minded developers, product managers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users