Principal Advanced Network Technology Support

AT&T•Dallas, TX

5d•Onsite

About The Position

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. The Artificial Intelligent (AI) Accelerator Team is a strategic AI product, solutions, and data science organization focused on rapidly identifying business opportunities, developing AI-powered capabilities, and delivering measurable business impact across organization. The team partners across the enterprise to accelerate innovation, integrate AI into core business processes, and drive value realization at scale. We are building a high-performing team of leaders, architects, AI experts, product managers, data scientists, and delivery professionals who can transform ideas into deployed solutions, accelerate adoption, and deliver sustainable business outcomes quickly and effectively. As a Principal Advanced Network Technology Support, on the AI Accelerator Team, you will be responsible for leading the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization. We’re looking for specific talent on a fast-paced team, with the opportunity to help shape the future of AI within AT&T Field operations. We're looking for collaborative leaders who thrive in dynamic environments, embrace change, and are passionate about building culture, developing teams, and delivering meaningful business impact. Our team leads with utilizing research, user-centered design, and close partnership with our clients. You'll work directly with business and operational leaders, including on-site engagement when needed, to identify opportunities, deploy AI solutions, and drive sustainable adoption. Our goal is not just to implement technology, but to embed AI into the way the business operates and delivers value. You will be a strategic leader and team SME in AI governance, compliance, and risk who owns portfolio health, performance, and KPI attainment across multiple initiatives. Brings executive presence and KPI-driven decision-making, delivering governance oversight and leadership dashboards that keep adoption, ROI, and outcomes aligned to strategic priorities and measurable business value.

Requirements

7+ years of related experience in area of professional responsibility
Certification is required in some areas.
Portfolio management and prioritization expertise.
Governance, Compliance, and risk management mindset.
Strong analytical and KPI-driven decision making.
Executive presence, communication, & leadership influence.
Cross-functional stakeholder management.
Results-oriented, focus on adoption, ROI, and business value.
Able to oversee multiple AI initiatives and portfolio health simultaneously

Nice To Haves

Bachelor’s degree (BS/BA) is preferred

Responsibilities

Integrated through lifecycle of each AI use cases.
Serves as team Subject Matter Expert (SME) in AI governance, compliance, and risk management.
Ensure team stays aligned to standards and strategic objectives.
Owns portfolio health, performance, Key Performance Indicators (KPI) attainment, and value realization.
Provides oversight over entirety of the program and overall portfolio.
Monitors adoption, containment, Return on Investment (ROI), and overall business value.
Validates AI effectiveness, data quality, success criteria, and business impact.
Delivers dashboards, reporting, presentations, and leadership readouts.
Translate performance and operational metrics into actionable insights.
Ability to influence, communicate, and drive outcomes at all levels.
Able to cross-functionally work with partners across business and technology.
Inform partners about current and future large scale upcoming projects/needs.
Drives prioritization, alignment, and cross-functional decision-making.
Ability to influence, communicate, and drive outcomes at all leadership levels.
Leading the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization.
Utilizing research, user-centered design, and close partnership with our clients.
Work directly with business and operational leaders, including on-site engagement when needed, to identify opportunities, deploy AI solutions, and drive sustainable adoption.
Embed AI into the way the business operates and delivers value.
Owns portfolio health, performance, and KPI attainment across multiple initiatives.
Delivering governance oversight and leadership dashboards that keep adoption, ROI, and outcomes aligned to strategic priorities and measurable business value.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone