Principal 24x7 Operations Engineer

Nyla Technology Solutions•Annapolis Junction, MD

9d•Onsite

About The Position

We are seeking a proactive and detail-oriented Systems Engineer / Operations Specialist to keep critical mission platforms and data pipelines running seamlessly. In this high-visibility operational role, you will monitor system health, tackle complex hardware and network troubleshooting, and ensure maximum uptime and performance across cloud, containerized, and virtualized environments. If you thrive in a 24x7 operational tempo, love diving deep into Linux command lines and data flows, and excel at translating system telemetry into quick recovery actions, Team Nyla is the place for you!

Requirements

ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED
Deep comfort navigating, querying, and administering Linux systems via the command line.
Proven ability to isolate and resolve root causes across hardware, software, networking, and data pipelines.
Hands-on experience working in or supporting a 24×7 high-availability operational environment
Exceptional communication skills
Working knowledge and practical experience across core operational tools: Ticketing & Knowledge Management: Jira, Confluence; Containers & Orchestration: Docker, Kubernetes, Rancher; Monitoring & Alerting: Nagios, Grafana, Prometheus; Data & Infrastructure: Elasticsearch, Redis, Apache NiFi, AWS, Virtualization
Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering, or a related technical discipline, PLUS 20 + years of professional software development experience OR High School Diploma / GED , PLUS 25 + years of hands-on technical software engineering experience in lieu of a degree.

Nice To Haves

Deep experience with cloud-native architectures in AWS environments.
Hands-on administration or performance tuning of Apache NiFi data flows.
Advanced experience with Kubernetes cluster management and container orchestration via Rancher.
Incident response leadership and experience refining incident response playbooks and SOPs.
Experience setting up and customizing Grafana dashboards and Prometheus alerts from scratch.

Responsibilities

Monitor system health
Tackle complex hardware and network troubleshooting
Ensure maximum uptime and performance across cloud, containerized, and virtualized environments
Maintain SOPs
Prioritize critical incidents
Maintain clear SOPs, technical tickets, and shift handoff reports