Ft. Lauderdale

Medtronic•Boca Raton, FL

10d•$85,000 - $95,000•Onsite

About The Position

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. This role involves providing detailed technical support for Superficial Venous Interventions (SVI) products and procedures to physicians, nurses, and technicians. You will support sales representatives with customer product training and coverage for critical cases, focusing on physicians requiring technical support on the safe and effective use of Medtronic's products.

Requirements

High School Degree and 9+ years of experience OR Associate degree and 5+ years of experience OR Bachelor’s degree and 3+ years of experience.

Nice To Haves

Ultrasound and/or Venous experience
Thorough working knowledge of medical terminology, medical procedures and the medical device industry.
Excellent customer service skills
Excellent interpersonal, written and verbal communication skills
Computer PC literate; Expertise with Microsoft Outlook, Excel, Word and PowerPoint.
Effectively build and maintain positive relationships with peers and colleagues across organizational levels.
Strong project management skills and experience coordinating programs.
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.
Strong work ethic in accomplishing objectives of the position.
Registered Vascular Technologist (RVT) Certification or Registered Vascular Specialist (RVS) Certification is helpful, but not mandatory.

Responsibilities

Provide detailed technical support for Superficial Venous Interventions (SVI) products and procedures to a wide range of clinical base including physicians, nurses and technicians.
Support sales representatives with customer product training and coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products.
Product training for all potential audiences involved in the use and sales of the Closure System and VenaSeal including but not limited to: General & Vascular Surgeons, Cardiovascular Surgeons, Interventional Radiologists and other physicians treating venous disease.
Provide training on superficial venous ultrasound, the Closure System, Closure Fast, RFS, RFG2, VenaSeal, supporting supplies and materials required for our procedures, and products. This includes ultrasound in-services, product in-services, mock cases, case coverage, and participation in field employee training.
Provide case support as needed to drive business.
Training and educating customers on our products and associated procedures. Work with physicians and lab/office staff in case selection process.
Resolve site customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Support territory sales strategy through partnership with sales, in-servicing and market development activities, inventory support, PO collection and technical case support.
Demonstrate flexibility in supporting technical case coverage.
Provide education and support to CVG sales and clinical counterparts on peripheral products and partner within the team and CVG to share and leverage best practices.
Participate in company sponsored training/educational offerings.
Build and maintain technical knowledge and skill set.
Provide regular feedback to Research and Development staff regarding product performance issues and possible product improvements.
Work closely with Sales team to develop site specific sales strategies to assist in selling Venous Vascular products in the United States to established accounts.
Assist in the development of new tools and tactics to increase the effectiveness of sales strategies.
Call points will include the hospital, surgery center and physician office as necessary.
Keep manager informed of changes in work schedule and/or workload.
Adheres to financial, regulatory, quality compliance standards and requirements.