Prime Brokerage Client Service Rep AVP Hybrid

Citi • Tampa, FL

1d • $79,120 - $118,680 • Hybrid

About The Position

Citi Market Operations is undergoing a significant transformation to implement a target operating model, emphasizing people, culture, and diversity. As a dynamic, global organization with a presence in over 60 countries, we support a wide range of Capital Markets products and services, including Fixed Income and Equity. Our Operations groups are crucial to the Markets business, impacting the entire trade lifecycle. We collaborate with internal stakeholders like Sales, Trading, Compliance, Legal, Finance, and HR, as well as external clients, to ensure a first-class client experience. Our Digitization and Implementation group drives automation and optimization, while our Technology groups develop innovative solutions in a cloud environment. We encourage creativity, exploration, and measured risk-taking, with a strong focus on data lineage, AI, NLP, and machine learning. Our roles require operating in a robust control environment, complying with global regulations, and proactively identifying opportunities to reduce risk. We work closely with external peers, partners, and regulators to optimize processes and drive industry strategy. The Prime Brokerage Client Service role is within Citi Market Operations, supporting the Prime Brokerage Business and the Prime Finance middle office unit. The primary responsibility is managing a portfolio of Prime Brokerage hedge fund clients, acting as the main point of contact for all operational queries. This involves close interaction with clients, administrators, and internal teams across the Business, Middle Office, and Operations. The role focuses on providing high service levels, supporting project work, and handling ad-hoc requests. The core functions include trade handling, managing free cash movements, fails management, and resolving client account queries. This client-focused role involves high volumes and quick turnarounds, with an increasing emphasis on innovative value-add services to enhance client experience, increase potential business revenue, reduce Manual Touchpoints (MTPs), and drive operational efficiency.

Requirements

• BS/BA degree or equivalent work experience preferred
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Self reliant, good problem solver, results orientated
• Ability to establish and build trust with professionals throughout the business
• Client Service experience essential, preferably within Prime Brokerage
• Solid understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area
• Experience and understanding of cash payments, reconciliations and corporate actions preferable
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Nice To Haves

• Demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
• Demonstrate high-level knowledge and understanding of the Cash Equity and Fixed Income PB products
• A general knowledge of other PFD1 products such as Swap/Synthetic PB and Stock Lending is also highly desirable
• An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented
• Skillset to lead client meetings at hedge fund premises on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly PB client service reviews or ad-hoc issue/resolution meetings
• Offer creative and innovative solutions (based on their skills above) to client issues when they arise
• Harness innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs)
• Partner with the business and Client Executive team to facilitate new business pitches, smooth on-boarding of new clients, ad-hoc issue solution and product/platform capability questions

Responsibilities

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Review client cash balances / portfolios for operational issues
• Documentation and publication of MIS where required
• Completion of all daily processes and controls including ad-hoc tasks that may be assigned
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Helping to develop an effective control framework that fully meets audit, compliance and regulatory requirements; delivery of periodic presentations to external regulators as required
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree