Primary Worker - U

The Salvation Army Canada and Bermuda Territory•Hamilton, ON

1d•Onsite

About The Position

The Primary Worker supervises and counsels women in the Correctional Residential Facility (Ellen Osler Home). This role involves assisting residents with achieving goals, monitoring progress, and preparing them for discharge. The position may also assist with in-house programs, ensure household chores are completed, and conduct research on community programs for clients. The Primary Worker will supervise and assist residents during appointments or outings, complete case file reporting in a timely manner, and maintain the Residential Duty Log according to Ministry Unit and contractual standards. They will also document and fax medication requests, passes, and other necessary documents, upholding information security standards and following access to information procedures. Maintaining and updating resident documentation, initiating new documentation, and completing internal and external reports for CSC are key responsibilities. The role includes participating in shift change procedures, modeling and supervising appropriate behavior, intervening in crises, and providing supportive counseling and advocacy. Developing interpersonal relationships that promote dignity and respect, modeling and supervising daily life skills, and performing regular collateral checks are also part of the job. The Primary Worker will provide guidance to volunteers and students, potentially perform 'in charge' duties, and monitor the environment and residents for safety and security. Routine house and grounds checks, overseeing fire, safety, and security drills, and performing other assigned duties are also expected. This position description outlines the general nature and level of work, but is not exhaustive.

Requirements

Completion of a Community College Diploma in Social Services, Human Services or equivalent education
Minimum of two (2) year of prior related experience including experience in a social service setting, counseling, working with marginalized clientele and a social services background
An understanding of addictions, Mental Health and women's issues related to Corrections/Justice
Strong oral and written communication skills
Self-motivated and disciplined
Effective problem solving and conflict resolution skills
Excellent interpersonal skills
Non-Violent Crisis Intervention Training, or willingness to obtain
Certification in CPR/First Aid
Suicide Prevention Training
Safe Food Handling Certification
Demonstrated ability to follow directives, be self- directed and to direct others
Proven ability to set priorities and manage time
Ability to recognize and respond to complex situations
Knowledge of outside community agencies, services, professionals and other resources related to the Ellen Osler Home activities
Be able to lift/move more than 20 pounds
Proficient in all Microsoft Office products (Word, Excel, Publisher, PowerPoint, Outlook, Office 360 etc.) as well as desktop publishing software; Operations Management Suite (OMS)
Valid Ontario “G” class driver's license and a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
Provide a current original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion. The screening is secured either through the national Canadian Police information Centre (CPIC) or through a local police detachment.
Enhanced Reliability Clearance through the department of Public Works Canada is required as a condition of employment.
Screening through The Salvation Army abuse registry may be required.
Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Nice To Haves

Alternative combinations of education and experience may be considered

Responsibilities

Assist residents with achieving goals, monitor progress, and prepare for discharge as directed.
May assist with the delivery of in-house programs.
Ensure that household chores are completed as per the chore sheets and are signed off by resident to verify completion.
Conduct research regarding other community programs or services for the benefit of clients as directed.
Supervise and assist residents when attending appointments or outings as necessary.
Complete case file reporting for all residents in an organized and timely manner.
Maintain Residential Duty Log per Ministry Unit and contractual standards.
Document and fax medication requests, passes and other requests as necessary.
Uphold standards of information security according to policy and contractual obligations and follow access to information procedures.
Maintain and update all appropriate documentation related to residents and potential residents.
Initiate any new documentation; complete all internal reports and external reports for CSC as assigned.
Participate in shift change procedures at the beginning, end of each shift, and document accordingly.
Model and supervise appropriate behavior; intervene in crises and provide supportive counseling and advocacy as required.
Engage in the development of interpersonal relationships that promote dignity and respect.
Model and supervise daily life skills of residents, i.e. supervise chores and conduct room inspections.
Perform regular collateral checks of residents.
Provide guidance and support to volunteers and students to ensure completion of shift duties.
May perform ‘in charge’ duties as directed.
Monitor the environment and residents to ensure safety and security of clients, staff, students, volunteers and visitors, completes regular resident status checks as required.
Conduct routine house and grounds checks prior to completing the shift change.
Oversee and/or conduct or participate in monthly fire, safety, and security drills when necessary and complete require documentation.
Perform other position related duties as assigned.
Comply with all Salvation Army operating guidelines, policies, and procedures.
Comply with all Corrections Service of Canada standards and contractual obligations.
Maintain information in strict confidence and according to Protected B standards.
Participate as an active and responsible team member.
Work in compliance with the Ontario Health & Safety Acts and Regulations, use personal protective equipment and clothing as directed by the employer, report workplace hazards and dangers; work in a manner as required by the employer.
Maintain and encourage positive interactions with residents.
Participate in supervision and performance appraisal process.
Represent the organization in a professional and engaging manner.
Treat the property of The Salvation Army with due care and caution.
Act in the best interest of the employer at all times.
Participate in ongoing professional development and training as required.