Primary Care Business Services/Referrals Specialist

Trinity Health•Prospect, CT

About The Position

Trinity Health Of New England Medical Group is looking for a Primary Care Business Services/Referrals Specialist join our team The Primary Care Business Services/Referrals Specialist functions in a supportive role in the healthcare team to facilitate the patient flow in the practice. Responsible for performing all business functions including greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, managing incoming and outgoing faxes and providing clerical support to the providers and staff. Plays a critical role in checkout functions and is responsible for scheduling specialty referral appointments. We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Requires a High School Diploma or equivalent.
Minimum of two (2) years of experience within a medical office or billing department required.
Excellent communication and computer skills required

Nice To Haves

Previous scheduling experience with Epic EMR system strongly preferred.
Knowledge of patient billing and medical terminology preferred.
Experience in customer-facing role preferred.
Knowledge of customer service standards preferred.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Anticipates conflicts in the provider schedules templates, notifies provider of any scheduling conflicts and recommends alternatives.
Responsible for taking the lead in complex scheduling specialty referral appointments at checkout.
Able to understand and schedule referral appointments across all specialties within THOfNE Medical Group.
May schedule hospital admissions, operating room procedures, outpatient invasive and non-invasive procedures,
Documents appropriate and accurate information in the patient’s medical record by generating clear, concise, complete, and professional messages.
Reconciles cash draw and balances monies at the end of day.