Pricing Specialist-AT&T

Telarus•Sandy, UT

5d•Remote

About The Position

This remote position, based out of AT&T's headquarters in Sandy, Utah, allows for work from anywhere in the U.S. The Pricing Specialist will focus on the pre-sales operations side, specializing in pricing for ACC, AT&T, Brightspeed, Lumen, and Verizon. Responsibilities include processing quote requests, managing deal registrations, performing segmentation and serviceability checks, creating contracts, and ensuring the accuracy of all related documents. The role requires research to resolve unclear issues, handling first-level pricing escalations, and managing opportunities, quotes, and orders within Salesforce. The specialist will also be responsible for maintaining quick response times for quotes and emails, managing multiple requests simultaneously, and communicating effectively through chat and email. Building relationships with advisors, internal departments, and suppliers is key, as is providing team coverage and attending supplier meetings and trainings. The role involves taking calls from a shared queue and making outgoing calls to suppliers and advisors.

Requirements

Telecom experience 6 months+
Adaptable to constant change
Customer service background
Advanced organizational skills
Microsoft Office 365 predominantly with Outlook and Excel
Intermediate computer knowledge
Intermediate comprehension of telecom/technology carrier’s product offerings
Exceptional written and verbal skills with engaging phone presence

Nice To Haves

1+ year telecom/technology experience
Detail driven, ability to prioritize
Ability to work within the “grey” when things are not black and white
Self-motivated
Strong communicator - ability to have hard conversations
Personable
Team collaborator
Quick learner
Independent problem solver
Forward thinker
Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.

Responsibilities

Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations
Processing quote requests for sales advisors by utilizing supplier portals, channel contacts, and rate cards
Processing deal registrations
Segmentation and serviceability checks
Contract creation
Ensure accuracy of signed contract/documents, order gathering forms and LOAs
Research where answers and solutions are unclear or unknown
Provide resolution on first-level pricing escalations
Salesforce opportunity, quote, and order management
Strive for a 2-hour quote pick-up within Salesforce
Strive for a 2-hour email response time
Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes
Monitor and respond to questions through company chat groups and email
Build relationships with advisors, internal departments and suppliers
Team coverage
Attend regular supplier meetings and trainings
Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors