President

Jonas Software

10d

About The Position

We are seeking a proven business operations leader to support and grow the Club caddie Division’s well established software. Reporting to the Portfolio Manager, Jonas Club and Hospitality Division, the Chief Operating Officer will be based in Markham, Ontario, Canada with travel as necessary. Your experience in software development and orientation toward continuous improvement will support the required innovation management to take the products and services to the next level and beyond. This is a growth position with the opportunity to provide further career advancement (i.e. President) based on meeting key milestones and business objectives.

Requirements

Possess a minimum of 5 years + experience within customer facing operations ideally gained within a vertical software solutions market; experience within the Club industry is an asset
Strong communication skills with highly developed negotiation and influencing skills
Ability and willing to foster innovative ideas and solutions
A demonstrated high degree of integrity and trustworthiness
Demonstrated organizational agility skills resulting in strong working relationships with clients, colleagues and third parties to best deliver against corporate goal
Results driven focus and self-motivated to strive for solutions to client issues
Ability to develop teams yet willing to take personal responsibility for resolution of issues
Logical and analytical with a methodical approach to problem-solving
Quality-focused and customer-focused with ability to prioritize
High level of business acumen with superior analytical skills to provide sound forecasting and assessment of business results in order to meet/exceed company targets; high degree of attention to detail
Evidence of the ability to make quality decisions and execute action plans logically and collaboratively
A university degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience
Travel will be required; must possess a driver’s licence
Ability to type 40 wpm.
Strong work ethic and attention to detail.

Responsibilities

Manage all operational activity for Club Caddie, for Canada and US, as it relates to customer support and professional services
Responsible for driving results for corporate financial goals achievement
Develop the annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met; manage and measure operational performance in an efficient and timely manner
Ensure resourcing is in line with the needs of all stakeholders and develop plans to align with operational needs and financial forecasts; use Jonas benchmarking data and knowledge of best practices
Apply a detailed understanding of the measurements and metrics used to drive a successful CSI Group company
Work directly with the Portfolio Manager, Club and Hospitality Division to define and deliver an enhanced customer experience in Client Support and Professional Services with continued focus client retention, service improvement and growth; work collaborative as a strategic member of the Club senior management team
Support post-sales activity in major account acquisition and account management. Partner with the Vice President of Sales and Marketing for resource planning
Partner with the Vice President of Research and Development to address client specific concerns, support customer focused solutions and provide input into maintenance planning
Work closely with Director of Customer Support and Director of Professional Services to provide coaching and direction to achieve Division goals
Work collaboratively with an international team to provide the best possible support and service levels to their clients across all products
Engage, develop and motivate the operations team and coordinate their daily activities to provide a consistently exceptional customer experience to all of our clients
Step up to conflicts, reaches solutions quickly and can find common ground to settle disputes equitably
Conduct annual performance appraisals for direct reports and support the completion of performance reviews for their reports
Ensure that regular training of all teams is undertaken to maintain or enhance existing skillsets
Ensures that the Club Caddie’s reputation and relationship with customers, service providers and partners is healthy, improving and a prime focus internally; establish and maintain strong relationships with key customers and stakeholders