President, MCI Technology Division

MCI Careers•Remote, FL

7d•$40,000 - $80,000•Hybrid

About The Position

MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer interactions, scalability, and cost-efficiency. MCI is dedicated to supporting professional career growth through continuous learning and development within a globally expanding, industry-leading organization. We are seeking a highly accomplished and results-oriented President to lead MCI’s global contact center network and serve as a vital member of the Executive Leadership Team. This critical role involves defining strategic priorities, optimizing operational performance, and driving sustainable business growth across all divisions and affiliate operations. The President will provide leadership across the enterprise, enhance organizational effectiveness, and ensure the successful implementation of the company’s long-term growth strategy. The President will manage multi-site operations in both domestic and international markets, ensuring consistent performance, service excellence, and operational alignment. This includes championing innovation in customer experience (CX), improving service delivery in sales, customer support, technical services, back-office operations, and collections, and leading key strategic initiatives. This position is instrumental in expanding MCI’s global reach, strengthening client relationships, and delivering sustained value to the business, its customers, and stakeholders. To be considered, candidates must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

20+ years of progressive leadership experience in call center, BPO, or CX industries
10+ years in executive or multi-site operational roles, with proven success scaling complex operations
Demonstrated ability to translate strategy into execution with measurable impact on revenue, margins, and client satisfaction
Strong business acumen with experience managing P&L, KPIs, and enterprise-level initiatives
Advanced understanding of contact center technologies, CRM platforms, and performance analytics
Exceptional interpersonal, communication, and executive presence
Proven track record of building and mentoring high-performing teams
Expertise in conflict resolution, change management, and strategic decision-making
Technologically adept with fluency in Microsoft Office Suite and enterprise collaboration tools
Willingness to travel frequently across domestic and international sites

Nice To Haves

Bachelor’s degree required; MBA or equivalent executive education strongly preferred
Experience managing remote and on-site teams at scale
Exposure to public-sector, government, or military programs
Background in M&A integration, digital transformation, or global expansion initiatives

Responsibilities

Define and execute enterprise-wide strategies that translate corporate goals into measurable initiatives driving revenue, profitability, and customer satisfaction.
Lead and align all business units and affiliate operations, optimizing performance across multi-location call center environments.
Foster a high-performance culture rooted in accountability, innovation, and purpose. Build and scale world-class leadership teams across all levels of the organization.
Spearhead initiatives that elevate CX across sales, service, QA, training, and workforce management—leveraging analytics and best-in-class processes.
Champion a data-informed, customer-centric approach to sales and client delivery, driving conversion, retention, and long-term growth.
Unify collaboration across sales, operations, HR, finance, and technology to ensure seamless execution and shared outcomes.
Represent MCI’s mission and values externally, cultivating relationships with clients, partners, and stakeholders, and enhancing brand visibility at industry events.