Presentations Workflow Coord - 2nd Shift

RR Donnelley • Columbus, OH

14h • Onsite

About The Position

Williams Lea by RRD is a global business support services company with over 200 years of experience. They specialize in skilled administrative support, document production, presentation design, and marketing/communications services for leading companies, particularly in legal, financial, and professional services. This is a people-powered organization with thousands of employees globally, helping clients operate more efficiently and effectively. The Presentation Workflow Coordinator role is an experienced position focused on delivering exceptional customer service by providing timely and accurate presentation support at an intermediate to advanced level. This role requires advanced software aptitude, speed, and accuracy in a high-volume, high-pressure production environment. The coordinator may also be responsible for training team members and coordinating daily workflow within a shift or site.

Requirements

• Bachelor’s degree or equivalent with years of experience able to substitute.
• Minimum of 3 years prior office experience, proofreading, presentations or design experience.
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples).
• Able to technically troubleshoot applicable software specific to the business/client.
• Advanced in various Adobe PDF and Creative Suite applications (Illustrator, Photoshop as examples).
• Advanced knowledge of presentations and/or proofreading procedures and/or generally accepted practices.
• Extensive experience in business terminology, presentations and/or proofing formats.
• Skill and efficiency in use of requisite resources.
• Strong attention to detail.
• Able to work on multiple projects simultaneously.
• Able to apply intermediate to advanced requisite knowledge of appropriate grammar, spelling, composition to work requests.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Able to troubleshoot more complex or advanced tasks, equipment or software concerns on own; understands when to escalate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast paced environment.
• Ability to communicate professionally both verbally and in writing.
• Must be self-motivated with a positive attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Responsibilities

• Intakes work requests from the client, including clarification of job instructions and negotiation of deadlines.
• Seeks alternate solutions to deadline requests.
• Prioritizes work requests across the team and coordinates/balances multiple projects based on experience and established guidelines.
• Applies creativity, grammatical, and composition skills to design and layout elements in presentations to effectively support the client’s intended message.
• Acts as a definitive resource for questions relating to presentations, proofreading, and quality assurance.
• Detects formatting and compositional errors; verifies citations are properly formatted; checks corrected proofs against mark-up for quality assurance.
• Performs presentation design work of all levels with a focus on identification and correction of errors in complex documents.
• Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted formatting corrections and requisite resources.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests.
• Responsible for development and delivery of ongoing training of new and existing team members in existing processes, as well as new trends or processes for presentations work.
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client.
• Trains more junior staff members, as needed.
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner.
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members.
• Facilitates team’s adherence to company policies (conduct, attire, performance, attendance).
• Works collaboratively, demonstrating open and flexible communication, within and across team members.
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager.

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees