Presentation Manager - Wynn Nightlife

Wynn Resorts • Las Vegas, NV

8d • Onsite

About The Position

The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Requirements

• 3–5+ years in nightlife, hospitality, or luxury service
• Strong understanding of VIP service and bottle service operations
• Experience managing teams in high-volume environments
• Detail-oriented with focus on execution and guest experience
• Ability to work late-night and fast-paced environments

Responsibilities

• Own end-to-end execution of VIP bottle presentations across all venues
• Deliver structured, tier-based presentation experiences aligned with spend levels
• Coordinate real-time execution including music, lighting, and staff choreography
• Ensure seamless service flow, including timely first pours and VIP-first service standards
• Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning
• Build and implement a Wynn Nightlife presentation playbook across venues
• Create and manage tiered presentation packages based on spend ($1K–$25K+)
• Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.)
• Integrate personalization strategies based on guest profiles
• Train and manage presentation teams including servers, hosts, and support staff
• Develop structured training programs focused on timing, precision, and guest interaction
• Conduct pre-shift alignments to ensure team readiness
• Hold teams accountable to presentation standards and performance expectations
• Oversee execution during peak nightlife hours
• Coordinate cross-functional teams in real time
• Troubleshoot service or execution issues immediately
• Maintain presence during high-value guest activations and major events
• Drive revenue through elevated VIP experiences
• Identify upsell opportunities through upgraded presentation tiers
• Track performance metrics and guest feedback
• Continuously refine presentation strategies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed