Prescription Access Liaison - Maury Regional Health Pharmacy at Plaza

VytlOne•Columbia, TN

13d•Onsite

About The Position

VytlOne (Formerly Maxor National Pharmacy Services) is seeking a dedicated and compassionate Pharmacy Technician to join their team as a Prescription Access Liaison at Maury Regional Health Outpatient Pharmacy. This role is within an outpatient pharmacy that emphasizes a team-based approach, collaborating with providers and staff to ensure optimal patient care. The Prescription Access Liaison (PAL) will work independently in the clinic and pharmacy environment, building strong relationships with patients, clinicians, and internal pharmacy staff to provide specialized prescriptive care beyond routine pharmacy practice in a timely and professional manner.

Requirements

HS Diploma/GED required
TN Pharmacy Technician license
A minimum of two (2) years of Pharmacy Tech experience.
A combination of prior Pharmacy Technician experience in a high volume, fast paced pharmacy required along with prior specialty experience preferred.
National Pharmacy Technician certification from PTCB or NHA required
Must be able to comply with the clients’ occupational health requirements.
Ability to follow established safety, infection control, environmental and isolation practices, and procedures always.
Excellent Interpersonal skills required to interact effectively with patients and staff. (patients, clinic staff, pharmacy staff and providers)
Working knowledge of computer software including but not limited to software applications, data entry, EMR documentation, and email.
Experience/understanding with medication prior authorization processes.
Customer service experience.
Flexible to address any pharmacy need that may arise, especially those that are unexpected or sudden.
Ability to prioritize and self-manage workload.
Ability to analyze information and identify inconsistencies.
Continuous problem solving and quality improvement skills.
Ability to operate various types of pharmacy computer software and equipment.
Ability to access patient/drug information systems and accurately enter data into computer
Excellent organizational and communication skills, both written and verbal.

Nice To Haves

Prior specialty experience preferred.
Specialty Pharmacy experience is a plus.

Responsibilities

Answer new referral intake and/or refill calls in a timely and professional manner.
Accurately input new referrals and update information in designated computer systems as appropriate.
Coordinate with referral sources to obtain all necessary information to initiate services for new patient referrals.
Enter new referral prescriptions into computer and have pharmacist verify accuracy of prescription entries.
Contact patients to discuss the scope of service for the Specialty Pharmacy and collect information necessary to establish and maintain pharmacy profiles completely and accurately.
Communicate to stakeholders the necessary information to obtain benefit information, authorization, reauthorization, and reimbursement by e-mailing and scanning pertinent medical information.
Discuss financial obligations with new patients.
Address insurance issues that require alternate funding. Work with clinical staff and patient assistance personnel. Register and/or open patients with manufacturer reimbursement programs, as needed.
Follow up on authorizations to ensure they are achieved prior to dispensing.
Schedule dispensing calendar for new or refill customers.
Set up shipping arrangements as needed.
Assists in co-pay collections, which require communication with the patient.
Review dispensing calendar and assist with the completion of all order entries and shipments each day.
Assist the dispensing technicians as needed regarding required refill requests that are discovered at time of dispensing.
Assist in ordering medications and supplies, audit receipt of goods, review invoices to ensure correctness and route to appropriate contact.
Gather medications and supplies, labels, and have shipments verified for correctness by the pharmacist.
Follow up on any shipping exceptions to ensure patient is aware of any possible delays.
Complete tasks in compliance with ACHC/URAC accreditation standards and policies for the Specialty Pharmacy.
Maintain accurate and complete patient records.
Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
Participate in the Performance Improvement Process.
Exemplify excellence in customer and client communication and service standards.
Assist in compiling necessary reports and/or audit information.
Assist in maintaining cleanliness and orderliness of the pharmacy.
Promptly report allegations of impropriety to the Compliance Department.
Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program.
Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
Complete required training, as assigned, within the established timeframes.
Must be able to cope with the mental and emotional stress of the position.
Maintain regular attendance in accordance with established policies and procedures.
Perform other job-related duties as assigned.