Preschool Services Coordinator (Case Management) for San Bernardino Preschool East Mountains and Desert

Inland Regional Center•San Bernardino, CA

7d•$26 - $41•Hybrid

About The Position

Under the direct supervision of the Program Manager, this position is responsible for coordinating the services and support available to consumers as outlined in the Lanterman Developmental Disabilities Services Act. The role involves evaluating consumer progress, ensuring consumer rights and dignity, maintaining contact with consumers and families, providing advocacy services, seeking out and utilizing generic resources, performing crisis intervention, coordinating assessments, and providing case coordination coverage when needed. The position also involves coordinating, implementing, and updating program processes, serving Medicaid Waiver cases, completing placement and liaison activities, acting as a liaison to community agencies, and preparing written reports. Additionally, the role may involve arranging for consumer placement in residential facilities, providing case coordination services in community care facilities, representing the regional center at case conferences, and acting as a program sponsor for new employees. The position also requires participation in quality assurance evaluations, completion of administrative requirements, purchase of service forms, and consumer file record documentation. The coordinator must ensure timely completion of case-related paperwork, coordinate the purchase of services, prepare cases for reviews, and complete Targeted Case Management documentation. The role requires flexibility to accept transfers, maintain interpersonal and community relationship skills, comply with safety plans, work cooperatively in a team environment, and utilize agency IT systems. Bilingual skills are a plus.

Requirements

Master’s Degree in social work, psychology, public health nursing, teaching special education, early childhood development, or related field from an accredited college or university.
OR BA or BS degree from an accredited college or university and one year of experience including case management, in intellectual/developmental disabilities, social work, special education, early childhood development or related field.
Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
Ability to follow oral and written direction.
Ability to establish and maintain effective working relationships with others.
Ability to work cooperatively and effectively with others.
Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team.
Assure that consumer rights and dignity are maintained in the provision of services.
Good verbal and written communication skills.
Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law.
Must have and maintain a safe driving record.

Nice To Haves

Bilingual preferred.

Responsibilities

Assume daily Consumer Services Coordinator responsibilities guided by the agency’s and program’s mission statement and core values, under the direction of the Program Manager.
Evaluate consumer progress and plan as identified in Individual Program Plan (IPP) on an ongoing basis.
Assure that consumers’ rights and dignity are maintained in the provision of services.
Maintain contact with consumers and their families as required.
Provide advocacy services to consumer and their family pursuant to the State Department of Developmental Services (DDS).
Attend all relevant meetings (i.e. IEP) and prepare paperwork and notate the IPP as necessary.
Seek out and effectively utilize generic resources on behalf of consumers.
Provide information and referral services.
Perform individual or family crisis intervention and appropriately document activities under the direction of the Program Manager.
Complete special incident reports on a timely basis, inform representatives of other programs/agencies as appropriate, and route reports on a timely basis.
Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed, and perform follow-up as needed.
Provide complete case coordination coverage to any consumer whose Consumer Services Coordinator is absent, upon request.
Coordinate, implement and update the CDER, Annual Review and IPP process.
Serve Medicaid Waiver cases completing required documentation on a timely and thorough basis, as assigned.
Complete Placement and Liaison Activities as required.
Act as the program’s/regional center’s liaison to at least two community agencies, parent groups or programs: attend meetings, provide information about the program/regional center and act as a resource for that program, under the direction of the Program Manager.
Provide written reports of activities to the Program Manager at least annually.
Arrange for placement of consumers in residential facilities, and/or other programs as clinically indicated and approved by the Interdisciplinary Team, under the direction of the Program Manager in concert with Resource Development and Transportation Program and with the Quality Assurance Program.
Provide case coordination services to consumers in all levels of community care facilities, under the direction of the Program Manager.
Represent the regional center at case conferences and interagency meetings.
Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
Act as the program sponsor for new employees by providing training in agency philosophy, mission, values, policy and procedures; completing general duties as outlined in the sponsorship manual; completing the required checklist, as assigned under the direction of the Program Manager.
Lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, a health care facility, or a day program annually.
Successfully complete all assignments arising out of the agency’s Performance Contract.
Complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures daily.
Complete all requests for action including but not limited to, those related to Eligibility Review, SIR closures, and Quality Alerts on a timely basis.
Complete necessary paperwork, reports, etc. on a timely basis.
Achieve completion of at least 95% required case-related paperwork within designated time frames.
Coordinate the purchase of services identified in IPP, including documentation of requests for services in Quarterly Reports.
Prepare and present case for Compliance Review, Eligibility Review and other administrative case reviews.
Complete Targeted Case Management (Title XIX) documentation accurately and on a timely basis, documenting all activity, including requests for services, and securing all possible units but in no event less than agency minimum set by management.
Make arrangements to correct deficiencies if part of the record is out-of-date.
Be available to accept a transfer to another unit (age group and/or catchment area) as determined by the needs of Inland Regional Center.
Maintain an adequate skill level in interpersonal and community relationships daily.
Comply with the Agency's Injury and Illness Prevention Plan.
Notify Program Manager of any unsafe working conditions.
Perform as a member of a team, answering questions, sharing expertise and generally contributing to the efficiency and training of the team.
Work cooperatively and effectively with others.
Use office equipment appropriately and keep it in good repair.
Keep work area neat and orderly.
Observe all safety rules.
Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
Keep manager informed of pending work, work in progress and problems encountered.
Maintain good attendance and punctuality.
Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
Seek to stay current and expand relevant knowledge base.
Attend training sessions as required.
Organize travel efficiently and effectively.
Maintain a safe driving record.
Utilize bilingual skills in all aspects of the job as able and as required.
Perform different or additional work as assigned.