Presales Solutions Principal @ CustomerGauge | Based in Massachusetts (Remote)

CustomerGauge • Boston, MA

9d • Remote

About The Position

CustomerGauge is seeking a presales solutions principal to act as a technical trusted advisor for mid-market and enterprise prospects in Europe and North America. This role involves owning the technical and CX-program aspects of complex sales cycles, building buyer confidence through deep NPS and CX expertise, solution architecture, and a consultative approach. The presales solutions principal will partner with account executives from initial discovery to technical close, guiding prospects on program design, platform integration, and achieving business outcomes. The role reports to the CRO.

Requirements

• 3-5+ years of experience in presales solutions consulting or sales engineering, ideally in B2B SaaS
• Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus. Experience with Voice of the Customer (VoC) program design and implementation
• Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements
• Demonstrated track record as a technical trusted advisor whose counsel prospects seek on architecture, program design, and strategy
• Fluency in enterprise data and integration landscapes: CRM, ERP, data warehouses, APIs, SSO, and security and compliance requirements
• Strong executive presence; equally effective in a technical deep-dive and a C-suite presentation
• Exceptional communication, storytelling, and presentation skills; you make the complex feel simple
• Bachelor's degree required

Nice To Haves

• Background in industries where CustomerGauge has a strong presence: manufacturing, distribution, or enterprise technology
• Familiarity with Salesforce or similar CRM
• Experience with survey, CX, or analytics platforms

Responsibilities

• Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business outcomes that matter to the buyer
• Own the technical and CX-program side of sales cycles: lead discovery, solution architecture, proof-of-concept engagements, demonstrations, and executive presentations
• Partner closely with the sales team to shape, qualify, and accelerate deals from a technical and domain standpoint, positioning CustomerGauge as the clear, credible choice
• Translate complex business and technical requirements into solution designs that hold up under scrutiny: integration architecture, data flows, program configuration, and implementation approach
• Lead responses to RFPs, RFIs, and security questionnaires; run technical deep-dives with IT, data, and operations stakeholders, drawing on expert team members as needed
• Design and deliver tailored demos and proofs of concept that reflect each prospect's industry, data, and program goals
• Engage at all levels of the prospect organization, from IT architects and program owners to the C-suite, with equal fluency
• Hand off closed deals cleanly to services and account management with a clear record of scope, solution design, and success criteria
• Feed competitive intelligence and prospect requirements back to product and marketing to sharpen positioning and inform the roadmap
• Continuously develop demo environments, reference architectures, and presales assets that raise the bar for the wider sales team
• Extend the same in support of our customer Account Management team, i.e., work with existing customers on occasion in expansion sales pursuits.

Benefits

• Competitive salary
• Health Insurance (Medical, Dental & Vision) 70% contribution for employees
• Participation in the SAR Plan
• Unlimited PTO (manager approval required)
• MacBook provided
• Occasional travel to customers and global offices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior