Presales Engineer

Barco • Arizona City, CO

1d • $109,000 - $123,000 • Remote

About The Position

As a Presales Engineer, you support the sales teams using your technical knowledge, your technical account management skills, sales ability and a strong customer-first focus. You can take and give directions. You work closely with the sales colleagues to achieve the desired targets.

Requirements

• 10 years of experience with deploying AV or IT solutions
• Excellent relationship/stakeholder management.
• Able to communicate in English and other languages depending on the region you support.
• Communication & presentation skills.
• Autonomy & initiative.
• Technical curiosity and a natural flair for technical application.
• Ability to break down technical concepts into more ‘user friendly’ terminology.
• Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and offer appropriate action plans towards resolution.
• Familiar with MS Office Suite, particularly Excel and PowerPoint.

Nice To Haves

• Experience with Salesforce CRM is a plus.

Responsibilities

• Learn the technical details concerning the ClickShare Products.
• Provide pre-sales technical assistance, product education and demo support as required and help Barco and Partner sales teams with the preparation of tender documents.
• Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers.
• Create, manage and execute on support contracts.
• Work with the Barco and Partner sales teams on planning and organizing sales opportunities.
• Manage customer relations by soliciting and logging client feedback.
• Gather and interpret customer requirements. Determine the best solution in collaboration with the Product management team.
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management.
• Attend, manage and participate in all required shows, meetings and training sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior