Presales Customer Success Consultant

RELX•Dayton, OH

2d•$111,000 - $212,600

About The Position

LexisNexis Legal & Professional, part of RELX, is a global provider of information-based analytics and decision tools. The company has a long history of using AI and advanced technologies in the legal market to improve productivity and transform the practice of law. They are deploying ethical and powerful generative AI solutions using a flexible, multi-model approach. The company employs over 2,000 technologists, data scientists, and experts. As a Solution Consultant, you will be a trusted advisor to customers, sales teams, and internal stakeholders. Your role will involve designing enterprise data and API solutions, supporting strategic opportunities, guiding complex implementations, and helping customers maximize the value of LexisNexis data, API, and AI-enabled solutions. You will work cross-functionally with customers and internal teams to deliver scalable, business-focused outcomes.

Requirements

Experience in Solution Consulting, Sales Engineering, Technical Consulting, or a similar customer-facing role supporting enterprise technology solutions.
Experience working with APIs, REST services, JSON, XML, and enterprise data integration technologies.
Familiarity with data pipelines, analytics, AI/GenAI, or machine learning workflows.
Ability to translate customer business challenges into practical, scalable technical solutions.
Experience supporting enterprise customers through implementation, troubleshooting, and ongoing solution optimization.
Strong communication and presentation skills with both technical and business audiences.
Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
Experience collaborating across Sales, Product, Engineering, Legal, and other cross-functional teams.

Responsibilities

Support strategic sales opportunities by assessing technical feasibility, recommending solution approaches, and helping shape successful customer outcomes.
Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management.
Guide customers through the development of API use cases, helping navigate internal approval processes and setting clear expectations throughout implementation.
Design and recommend API-driven solutions that integrate LexisNexis content into customer workflows and existing technology environments.
Provide technical guidance on data ingestion, enrichment, analytics, and AI/GenAI use cases to help customers maximize the value of their solutions.
Troubleshoot product behavior, data inconsistencies, and API issues, collaborating with Product and Engineering teams to resolve technical challenges.
Serve as a subject matter expert on LexisNexis data products, APIs, licensing, and content availability, providing guidance to both customers and internal teams.
Support customer onboarding by assisting with API credentialing, sandbox environments, implementation planning, and ongoing technical enablement.