Prepared Foods Clerk | TEMP (90 days) | 25 hours | Friday through Monday | Availability Required 6 am to 10 pm

New Seasons Market•Portland, OR

13d•Onsite

About The Position

Prepares, stocks, weighs and packages Prepared Foods products. Provides exceptional customer service and contributes to a positive and collaborative team environment. This role operates 7 days/week and 365 days/year, and in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. The position requires completion and maintenance of any required food and work safety trainings/certifications. The role involves engaging customers in a friendly manner, working a schedule that may change seasonally or due to staffing needs, and demonstrating reliable attendance. Tasks may be shifted as priorities change. A solutions-oriented approach to problems, representing company values, and commitment to diversity and inclusion are expected. Cooperation and positivity with team members, customers, and vendors are essential, fostering a respectful workplace. Constructive feedback is encouraged, with a response to feedback for performance improvement. Conservation of company resources and adherence to company mission, vision, values, and sustainability program are required. Work and food safety policies must be followed, along with maintaining store cleanliness and equipment. Management should be informed of any problems. All company rules and policies must be understood and complied with, including specific department or location guidelines. Sound judgment and decision-making are expected in all job-related tasks, behaviors, and interactions. A DEI lens should be utilized in work tasks and when working with other teams and stakeholders.

Requirements

Must complete and maintain any required food and work safety trainings/certifications.
Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
Demonstrates a solutions-oriented approach to problems or concerns.
Represents company values.
Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture.
Responds to feedback in order to improve performance.
Conserves company resources.
Works in a manner consistent with company mission, vision and values and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
Contributes to store cleanliness, maintains equipment.
Informs store/department management of any problems.
Observes all company rules and policies.
Understands and complies with specific department or location guidelines, tasks and responsibilities.
Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

Nice To Haves

Previous customer service, food service, retail or grocery experience preferred.
Knowledge of retail grocery Prepared Foods, Deli or food production department and / or similar restaurant, café or food industry experience preferred.

Responsibilities

Prepares Prepared Foods department for store opening and closing.
Assists customers with product selection.
Shares product knowledge with customers.
Makes recommendations and suggestions based on customer needs.
Prepares, cuts, wraps, weighs, tares, prices and presents Prepared Foods department products.
Stocks and maintains Prepared Foods cases and stations.
Processes customers’ made-to-order items accurately and expeditiously.
Assists with food preparation and production.
Completes customer special orders thoroughly and provides follow-through as needed.
Stocks, rotates and faces products with attention to product quality and expiration dates.
Receives and unloads merchandise; checks quality, count and condition.
Communicates any issues to management and merchandising team.
Maintains cleanliness, organization and rotation of all areas, products and supplies.
Maintains accurate pricing and signage that meet merchandising standards.
Understands and complies with specific shift guidelines, tasks and responsibilities.
Maintains awareness of current ads, promotions, holidays and events.
Handles damaged and spoiled product according to company policy.
Demonstrates familiarity with products in department and general understanding of culinary terminology, product labelling and common dietary restrictions, with willingness to continue learning.
Notifies department manager or Manager On Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.